Strategic Vision and Roadmap: Define and communicate the long-term product strategy while creating and maintaining a comprehensive roadmap that prioritizes features based on market research and customer needs.Stakeholder Engagement: Build strong relationships with internal and external stakeholders to gather requirements and align priorities, ensuring the roadmap reflects diverse interests.Backlog Management and User Stories: Manage the product backlog and write clear user… Show more Strategic Vision and Roadmap: Define and communicate the long-term product strategy while creating and maintaining a comprehensive roadmap that prioritizes features based on market research and customer needs.Stakeholder Engagement: Build strong relationships with internal and external stakeholders to gather requirements and align priorities, ensuring the roadmap reflects diverse interests.Backlog Management and User Stories: Manage the product backlog and write clear user stories with acceptance criteria, ensuring clarity and transparency for the development team.Collaboration and Sprint Management: Work closely with the development team during sprints, participating in planning and review sessions to clarify goals and validate deliverables.Performance Metrics and Feedback Iteration: Establish KPIs to measure product success, utilize data analytics for informed decision-making, and incorporate user feedback to continuously iterate and improve the product. Show less

Project Management: Lead and manage end-to-end implementation projects, including scoping, planning, resource allocation, and timeline management. Ensure successful delivery of projects within agreed-upon timeframes and budget constraints;Client Consultation: Conduct in-depth consultations with clients to understand their business objectives, operational processes, and requirements for self-ordering kiosk deployments. Provide expert advice and guidance on best practices for maximizing… Show more Project Management: Lead and manage end-to-end implementation projects, including scoping, planning, resource allocation, and timeline management. Ensure successful delivery of projects within agreed-upon timeframes and budget constraints;Client Consultation: Conduct in-depth consultations with clients to understand their business objectives, operational processes, and requirements for self-ordering kiosk deployments. Provide expert advice and guidance on best practices for maximizing the benefits of our solutions;Solution Design and Configuration: Design and configure self-ordering kiosk solutions based on client requirements, integrating with their existing systems and infrastructure. Collaborate with our product development team to customize features and functionality to align with client needs;System Testing and Quality Assurance: Conduct rigorous testing and quality assurance checks to ensure the integrity, reliability, and performance of self-ordering kiosk solutions before deployment. Troubleshoot and resolve any technical issues or discrepancies identified during the testing phase;Training and Support: Provide comprehensive training sessions and documentation to clients’ staff members on the effective use and management of self-ordering kiosks. Offer ongoing technical support and troubleshooting assistance to address any post-implementation concerns or inquiries;Stakeholder Communication: Maintain regular and effective communication with key stakeholders, including clients, internal teams, and third-party vendors. Keep stakeholders informed about project progress, challenges, and solutions, ensuring alignment and customer satisfaction. Show less

Customer business needs analysis;Drawing up future products requirements (communication with stakeholders - developers, customers, end-users);Requirements analysis (different methodologies and notations usage - prototyping, surveys, brainstorming, existing documentation analysis and competitors);Problem domain analysis and improvement suggestions;Requirements formalization (separation on business, functional and non-functional requirements);Requirements management… Show more Customer business needs analysis;Drawing up future products requirements (communication with stakeholders - developers, customers, end-users);Requirements analysis (different methodologies and notations usage - prototyping, surveys, brainstorming, existing documentation analysis and competitors);Problem domain analysis and improvement suggestions;Requirements formalization (separation on business, functional and non-functional requirements);Requirements management (processing of change requests, analysis and description of the impact on existing requirements);Requirements transmission between the developers and the client. Show less

Work with clients to understand and define their business process in order to implement CRM solutionAdvising customers on best practices for CRM, development or integration processesDesign and test customisations for different businessesSingle point-of-contact for implementing the system, ensures consistent communication.Participate in Root Cause Analysis including incident and problem management activities.Guide project communications with the customer or project… Show more Work with clients to understand and define their business process in order to implement CRM solutionAdvising customers on best practices for CRM, development or integration processesDesign and test customisations for different businessesSingle point-of-contact for implementing the system, ensures consistent communication.Participate in Root Cause Analysis including incident and problem management activities.Guide project communications with the customer or project managerFormulate recommendations and solutions with attention to the client’s needs, capabilities and limitations forming concise resolutionsPerform training with the customers employees to make sure they understand & use the solution correctly. Show less

COMMUNICATIONAssure communication and clarity through various ways within the company;Prepare, organize and deliver events to assure alignment on all processes;Gather feedback, raise issues and propose solutions of improvement according to Project Management Methodology;Clarify and update Report types with HR Manager;Clarify and update Survey & Evaluation systems with HR Manager;Resolve process issues, gather improvement feedback, raise issues and propose solution to HR… Show more COMMUNICATIONAssure communication and clarity through various ways within the company;Prepare, organize and deliver events to assure alignment on all processes;Gather feedback, raise issues and propose solutions of improvement according to Project Management Methodology;Clarify and update Report types with HR Manager;Clarify and update Survey & Evaluation systems with HR Manager;Resolve process issues, gather improvement feedback, raise issues and propose solution to HR Manager;OPERATIONAL MANAGEMENTSupport the annual performance evaluation process and cyclical activities for the Career Managers and Performance Managers from each Practice and Department;Adhere to the budget;Remain up-to-date on latest performance management, training and development, and career management issues; Assist Career Managers and Performance Managers in conducting career management, respectively performance management sessions and in calibrating the feedback on Processes; Perform analysis on key metrics/processes and recommends process improvements that maximize efficienciesSupport the implementation of Career Management and Performance Processes across the organization as per company guidelines: CM and PfM policies and procedures, CM and PfM training material, analysis on PfM ratings, etc.Update all process documents; Show less

Writing, implementing and sustaining ISO Certification - Responsible for Quality Management Introducing and sustaining ERP systemsEvaluating and developing organizational cultureActively developing policies, strategies and HR planning Developing Leadership training&coaching sessions for middle managementResponsible for planning, implementing and delivering change managementExamining the various HR processes that are concerned with attracting, managing, motivating and… Show more Writing, implementing and sustaining ISO Certification - Responsible for Quality Management Introducing and sustaining ERP systemsEvaluating and developing organizational cultureActively developing policies, strategies and HR planning Developing Leadership training&coaching sessions for middle managementResponsible for planning, implementing and delivering change managementExamining the various HR processes that are concerned with attracting, managing, motivating and developing employees for the benefit of the organizationDeveloping hiring and induction procedures in order help new employees to understand and adopt the organization's cultureCalculating payroll and negotiating different benefits for employees Show less

Developing human resources: recruitment and selection, onboardingWriting documents for staff: CIM, certificates, contract releasesLeading the ethics and discipline committeeImplementation of labor protectionPrimary accounting and customer / supplier balancesArchiving and document managementWriting and recording of documentsImport and export of samples.

Supervising and coordinating the archive departmentImplement and improve all processes needed to be more effectiveProcessing of documents according to the Archives ActFacilitating the sealing of contracts with customersDeveloping of the department with qualified staff - internal training.