Leader of the Customer Success team responsible for managing the relationship with Fhinck's customer's portfolio. Team focused on customer support and services, meeting the needs with the products, and politically and strategically managing the customer relationship.- Development and implementation of a customer success strategy focused on reducing churn and increasing customer satisfaction levels;- Leadership of the customer success specialist team, achieving greater customer… Show more Leader of the Customer Success team responsible for managing the relationship with Fhinck's customer's portfolio. Team focused on customer support and services, meeting the needs with the products, and politically and strategically managing the customer relationship.- Development and implementation of a customer success strategy focused on reducing churn and increasing customer satisfaction levels;- Leadership of the customer success specialist team, achieving greater customer retention through proactive engagement strategies and personalized success plans;- Development of customer health metrics, enabling early identification of at-risk accounts and improving account recovery efforts;- Facilitator of communication among sales, marketing, and product teams to align with customer success goals, leading to an increase in upsell and cross-sell opportunities; Show less

Continuous Improvement Supervisor of the Shared Services Center at Rede Ímpar (Financial Department), responsible for managing the performance of 40 shared services employees, reviewing and developing indicators and strategies, using automation in RPA to increase productivity and better process matching , and leveraging technological investments.

Management and Governance Coordinator (Shared Services) responsible for managing thedevelopment, control and governance team of productivity tools in the Treasury, Controllership,Tax, Facilities, Procurement and Human Resources areas, focusing on increasing performance,performance management, cost reduction, process improvements, quality increase, and RPAautomation.

Operations Coordinator responsible for the CapEx investment control and monitoring team,OpEx management, students' campus allocation logistic, indicators development, strategicdashboards, and LRP building (Long Rate Plan), ensuring the management of the area with theobjective of meeting deadlines and saving costs.

Treasury Analyst responsible for the development of reports, strategic analyses, dashboardsand indicators of the Accounts Payable, Accounts Receivable, Revenue Guarantee and Guaranteeof Payment areas, being the main source of decision making, aiming the KPIs correct reportsand shareholders information book

Sales Strategy Analyst responsible for the development of tools (databases, reports anddashboards) and managerial information analyses, participating on the sales area strategicand operational levels decision making process, aiming the area growth and the sales targetsachievement.

E-commerce analyst responsible for the reports and databases development, and the virtualstore revenue growth (B2B and B2C), relating directly to web pages creation partners,sponsored links and campaigns monitoring (SEO), aiming the achiev the sales goals and onlinesales convertion.

SME Sales Analyst responsible for the development of tools and the analyses of managerialinformation for the SME sales channel strategic and operational levels decision making, with thegoal of increasing sales and revenue.

Performance Indicators Management Analyst responsible for the development and updateof management tools (using Microsoft Excel and Microsoft Access) for the analyses ofinformation and the decision making of the sales and technical area, aiming to increase callcentre, door to door and registered distributors sales.

Sales Planning Intern focusing on creating databases in Microsoft Access and reports inMicrosoft Excel, updating indicators such as sales, budget, sales goals achievements, newcostumers, satisfaction index, revenue, EBITDA and specific studies of the sales area