Rene Anderson Email and Phone Number
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With more than 25 years of experience in customer service, call center management, and sales, I am a results-driven and strategic leader who oversees the customer experience team at Southern Company Gas, one of the largest natural gas distribution companies in the US. I am passionate about delivering exceptional customer service, ensuring problem resolution, and building customer retention and loyalty.As a Customer Experience Supervisor, I have successfully implemented various training strategies for consultants, including at-home agents, to close any skill gaps and improve customer satisfaction. I have also demonstrated superior communication and analytical skills by handling escalated calls, analyzing statistical reports, and providing feedback and coaching to consultants. In addition, I have earned the Entrepreneurship certification from Cornell University and the Becoming a Leader certification from the Institute for Management Studies, which reflect my commitment to continuous learning and professional development.
Georgia Power Company
View- Website:
- georgiapower.com
- Employees:
- 5130
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Customer Service SupervisorGeorgia Power CompanyStone Mountain, Ga, Us
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Customer Experience SupervisorSouthern Company Gas Feb 2022 - Present -
Customer Services SupervisorGeorgia Power Company Oct 2019 - Feb 2022Results-driven call center, customer support, sales and management professional with more than 20 years’ experience achieving customer satisfaction, ensuring problem resolution, team development and building retention. Strong communicator with demonstrated strategic vision and disciplined execution.
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Account ManagerGeorgia Power Company Jun 2014 - Oct 2019Mcdonough, Ga● Create and implement various training strategies for consultants including at home agents to close any skill gaps in providing effective customer service.● Provide feedback and job knowledge assistance to service consultants by implementing new and ongoing training procedures. ● Analyze statistical reports to coach consultants on managing and improving call handled time to meet predefined goals.● Demonstrate superior customer relation skills by handling escalated calls in a tactful and diplomatic manner. ● Resolve outstanding issues from after-call survey responses to achieve the highest customer satisfaction at 96%. ● Act as senior management in times of understaffing.
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Critical Response TeamSouthern Company Aug 2013 - Jun 2014● Handled and resolved billing adjustments by reviewing IEE to ensure customers are billed correctly and educating customer on how to manage energy consumption.● Properly handled and reported critical 911 and KEY/CENS calls associated with our electrical distribution systems with an annual volume of over 5 million calls.● Monitored and analyzed consultants positive contributions to service level productivity through several applications such as Nice/IEX TotalView.● Adjusted consultants schedules in Nice/IEX TotalView to maintain accuracy in payroll and adherence.● Monitored and provided feedback to consultants to ensure compliance with company standards.● Troubleshooted for commercial and industrial customers with critical power delivery issues.● Scheduled appointments for drop service requests for the entire Metro area.● Monitored outages using Trouble Call Management Systems. -
Sales&Service ConsultantSouthern Company Apr 2011 - Aug 2013● Generated additional revenues by utilizing product knowledge and sales techniques to up sell products as well as informed customers any energy efficiency programs available.● Resolved an average of 570 inquiries in any given week and consistently met performance benchmarks in all areas including speed, accuracy and volume. ● Provided excellent customer support while resolving customer inquiries, complaints and making payment extension and service requests. ● Managed and calculated billing inquiries and collections on delinquent accounts. ● Received and processed sales and service residential request for utility services. ● Provide feedback to consultants using the Quality Impact Report.
Rene Anderson Skills
Rene Anderson Education Details
Frequently Asked Questions about Rene Anderson
What company does Rene Anderson work for?
Rene Anderson works for Georgia Power Company
What is Rene Anderson's role at the current company?
Rene Anderson's current role is Customer Service Supervisor.
What is Rene Anderson's email address?
Rene Anderson's email address is an****@****ail.com
What schools did Rene Anderson attend?
Rene Anderson attended Ashford University, Georgia Perimeter College.
What skills is Rene Anderson known for?
Rene Anderson has skills like Fiber Optics, Team Building, Transmission, Voip, Cdma, Telecommunications, Sdh, Ip, Team Management, Team Leadership, 3g, Gsm.
Who are Rene Anderson's colleagues?
Rene Anderson's colleagues are Emily Tootle, Nettie Felder, Matt Wallace, Sharhonda Henry, Mba, Vilma Kremo, Andrew Aguililla, Walter Kirk.
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