Rene Martinez Email & Phone Number

Grand Prairie, TX, US

14401, Statler Blvd, Fort Worth Texas, United States

• Spearheaded the development and implementation of company-wide policies for the collection of delinquent accounts, improving AR balances by 58% in one month.
• Oversaw the collections portfolio, focusing on refining customer engagement and aligning stakeholder interests.
• Conducted monthly reporting and analysis on DSO, aging accounts, and bad debt metrics.
• Collaborated with cross-functional teams to address customer inquiries and resolve payment discrepancies.
• Triaged incoming Salesforce tickets from external departments.

Dallas, Texas

• Analyze client billing requests for accuracy and completeness, as well as prepare customer invoices for hardware, licenses, and SaaS in a timely and precise manner averaging $15 - $18 Million per month.
• Produce and publish A/R reports to support the business such as Aging/Trial Balance Reports, Past Due reporting, and create ad-hoc reports as needed.
• Utilize customer portals and/or third-party programs for submitting invoices, as well as special billing, research, and dispute/claim handling.
• Provide customer service to both internal and external clients to assist with the resolution of open reconciling items.

Irving, TX

• Cash application of $10 million+ of receivables each month (including ACH, Wires, Credit Cards and Checks) accurately and promptly (US and Canadian)
• Process credit cards payments (US and Canadian)
• Research duplicate payments, bankruptcy payments, and chargebacks
• Process/deposit 200 live checks weekly (J. P. Morgan)
• Reconcile short pays, tax exemptions, freight errors and vendor discounts

Invoice an average of 150 invoices per weekSet up accounts on all new customers Verify credit references and determine credit limits & credit terms for new customersCollect on delinquent accounts Receive and send wire transfers, ACH, checks, money orders, credit card payments and cash

Dallas, Texas, United States

Collect on delinquent accounts Research and resolve customers complaintsReconcile customers' accounts by issuing credits, debits and write offsestablish new accounts and investigate credit history

Irving, Texas, United States

• Research unbilled credits from distributors
• Chargeback any claims that were deemed invalid,
• Create detailed Excel spreadsheets
• Create faxed checks, deposit slips, and apply payments using SAP
• Scan invoices and receipts into a computer database

Accounting

General Studies