-Successfully onboard new SMBs and third-party aggregator/POS companies onto the client Direct platform.-Provide ongoing support to SMBs and third-party aggregator/POS companies, including answering questions, troubleshooting issues, and forwarding bugs to the appropriate team.-Collaborate with Account Managers to identify and pursue new opportunities for client Direct.-Develop and maintain relationships with third-party aggregator/POS companies.-Track and report on key metrics, such as the number of new SMBs and third-party aggregator/POS companies onboarded, the number of support tickets resolved, and the overall satisfaction of SMBs and third-party aggregator/POS companies.

Developing solutions, websites and tools for small and medium businesses

-Exceeded KPIs by 16% in Q2.-Sought opportunities for selling other products/services and identified the products and solutions that met and exceeded customer expectations-Working closely with sales management and solution design team to create relevant sales pitches to deliver to prospects-Developing the sales strategy for accounts by gathering details related to clients challenges and needs and communicate-Responsible for consulting clients to develop an ongoing strategic plan that identifies their overall business objectives as well as advised on new products and/or services to meet those needs.

-Obtained 113% Net Adds Quota and 126% in Revenue Drivers YTD 2021-Part of the redeployment team that assisted in shifting retail representatives to Work from Home positions. Worked closely with internal business partners on sales, implementation, and service strategies for new and existing customers to achieve business objectives-93% Customer Satisfaction for 2021-Sought opportunities for selling other products/services and identified the products and solutions that met and exceeded customer expectations.

-Managed mid-sized territory and grew SMB market share by 10% YOY-Gold Standard for Customer Satisfaction 97% for the year-Responsible for consulting clients to develop an ongoing strategic plan that identifies their overall business objectives as well as advised on new products and/or services to meet those needs.-Created solutions and training materials for team that included main revenue drivers, plans and products to enhance the customer experience.-Coordinating the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customers’ expectations.-Managed Campaigns in Salesforce and created own personal sales funnel to drive new accounts and revenue

-SME on our SMB Solutions for locations in Lafayette Territory -Created presentations and white boarded SMB solutions for new and existing accounts-Increased our SMB footprint by 23% YOY-Coached team on effective solution selling-Created grow plans for career and educational advancement-Managed campaigns and created sales funnel through Salesforce to increase our digital imprint in the territory

-Obtained 130% net adds quota and 120% revenue quota for the year-Obtained Customer Satisfaction for 97% for the year.SME for all Google, Apple and Microsoft solutions-Sales Mentor trained team and kept them up to date on special features, contests, offers and updates on products.

-Team Sales Lead for multiple locations-100% net activations to quota year-120% revenue to quota for the year-Delveloped sales contests and sales tracker for my Team

-Digitized physical files into new filing system-Served as a Technical Writer for user guides and processes -Cleaned up historical company data, organized and created spreadsheets and charts for teams-Ensuring that all processes and procedures are completed, quality standards are met, and that projects are profitable.