Rene Murphy Email & Phone Number

Concord, California, United States

• Facilitates onboarding experience for individual contributors and managers to ensure development of crucial job skills.
• Provides follow up consultation with team members after onboarding to assist in performance management and immersion in company culture, vision, and values.
• Collaborates with regional leaders to develop strategies that align with company initiatives.
• Supports peers and assists with project management.
• Recommends modifications to instructional designers to keep course content current and to enhance L&D programs, resources, and tools.
• Monitors and ensures active participation from all attendees throughout the program.

• Executed the company's business strategies, customer and branch experience, customer remediation and servicing mass market, affluent, and small business customers.
• Led, managed, and developed a team of direct and indirect reports with low to moderate complexity and risk in retail branch banking
• Mentored and guided talent development of direct reports and assist in hiring talent
• Collaborated and consulted with peers and retail banking colleagues and leaders
• Served as a role model to deliver an exceptional customer experience and focus on building relationships with clients and team members

• Led and supervised risk and the operations of teller functions to deliver exceptional customer service and colleague experience, and ensure timely completion, quality, and compliance in teller functions
• Provided feedback and presented ideas for improving customer experience and colleague experience, and related performance management process and tools
• Coached, motivated, and developed a diverse team of direct reports to achieve full potential and meet established business objectives
• Provided guidance and training to new employees on the effective use of systems and processes related to branch operations.
• Conducted performance reviews for branch staff, providing feedback on areas needing improvement.
• Coordinated with various departments for efficient implementation of projects in the branch.