Rene Perkins Email and Phone Number

Problem Resolution Specialist As a member of the PRT team I utilized technical skills to accurately resolve issues for basic customer related issues. I displayed outstanding communicating abilities to effectively discuss any client related issues to internal and external employees. Responsible for providing problem solving on issues such as sample integrity, test clarification, patient/sample identity discrepancies, add-on testing, no specimen or extra specimen reporting. Serves as a resource for specimen and testing information to both internal and external clients. Adheres to departmental policies and procedures to include quality control, quality improvement and safety. Maintain a professional image through telephone communication to all clients.Skills Acquired: LABGEM, APOLLO, SSIE (Weblab), Optimaxx, ATLAS WORKS Software, Nortel Phone System, MUT Machines, OLA 2500

2012- 2015 Clinical Technician II, Team Lead • Schedule Weekend & Holiday staffing• Posting of Weekly staffing schedule• Monitor employee performance and competency• Held accountable for paying strong attention to detail to ensure shift proficiency• Teach/Train employees/team members proper procedure• Observes employees/team members in the daily routine of using the proper safety practices and oversee that protective equipment is to worn at all times• Communicates with the staff in a professionally manner of any issues or changes that may require exchange problem code(s), complaints, or comments that requires follow-up• Perform variety of duties upon request of upper management• Enthusiastic involvement in employee training• Complete/Perform annual employee/team member competency and evaluations as requested by management• Communicate with clients in a professional manner• Perform electronic orders, verification of specimen(s) or patient name and clarification of test(s)• Implementation of employee moral boosting/team building effort(s)• Adhere to AEL employee handbook 2008-2012​ Clinical Technician• Processes specimen(s) to facilitate timely test performance• Exercise caution through proper specimen(s) handling procedures which includes the containers, and appropriate chain of custody• Maintain a positive professional relationships with all clients when providing information and/or investigating problem specimen(s)• Clerical duties as assigned by supervisor/manager to promote efficient and effective operation of the department• Distributes specimen(s) efficiently following procedures for timely test performance• Identify and resolve problems appropriately during the accessioning and labeling process• Receive, identify and access specimens using standardized laboratory guideline to ensure complete process• Operating knowledge/experience utilizing centrifuge, aliquot, OLA for sorting and weblab for storage