Rene Garcia Email & Phone Number

Valenzuela, Ncr, Ph

Philippines

• Worked with multivendor Tiers 1 & 2 Companies for Project Implementations and supports Tier 3 clients to resolve tickets.

Taguig, National Capital Region, Philippines

- Maintenance, manage entire 9 companies and sites.- Software systems( VGA, SAP, SOFTRAK Payroll System, Timekeeping and door lock system, Maximo system), installation, VoIP Administrator(AVAYA, ShoreTel), security administrator (Firewall & Cloud Anti-virus, CCTV), configuration, troubleshooting, network infrastructure, and administration (Access point), auditing, documentation, migration, design, deployment, implementation, integration, cloud computing, manage entire IT Department, IT Infrastructure (Datacenter, servers, desktops, laptop, telecommunication, Load balancer, Switches, NAS, Disaster recovery, Back-up and) & supervise people.- Ensure the Data Privacy Act and ISO.- Identify opportunities for team training and skills advancement.- Leading projects to improve organizational services and provide action plan.- Budgeting and decision-maker.

Makati

• ICT-enabled Business Solutions and Infrastructure implementation.• Act as a site manager, project coordinator, supervise in Okada manila and Dusit Hospitality Management College.

- Healthcare IT Professionals and Solutions.• Implementation, deployment, data-build, modify module systems, track case histories, testing, installing, maintenance Oracle and file servers, including daily backup.• Troubleshooting/resolution of client issues of complex nature, escalated from Tier 1, Tier 2, Tier 3 support such as product configuration (files or data), networking, platform, third party communications, hardware configuration (workstation, server, and printers) or other issues commonly encountered in system operation in a networked environment.• Regularly update customers, via phone, email, or client relationship management tool, of ongoing troubleshooting and resolution efforts, as dictated by published policy and procedure guidelines.• Document and report product/application defects to the Development team and escalate unresolved problems to the appropriate resources in accordance with published guidelines.• Provide technical support training and guidance to clients and other team members.

Pasay City

Summary:• Microsoft Server (2003 / 2008)o Adding Roles, Configure as Fileserver, Adding User and Group, Configure Group policy and Local Policy, Folder Sharing, and Security and Restriction.• Configure in iOS, Android, Outlook, Thunderbirdo SMTP, POP3, IMAP• Maintain SAP Application and Payroll Application• Maintain network servers such as file servers, email server(local) SAP, and Payroll Server.• Remote Desktop Connection, TeamViewer, E-mail, Phone, Face to Face for Support/Assist.• Install and support LANs, WANs, network segments, Internet, and intranet systems.• Install and maintain network hardware and software.• Analyze and isolate issues.• Monitor networks to ensure security and availability to specific users.• Maintain the integrity of the network, server deployment, and security.• Ensure network connectivity throughout a company's LAN• Design and deploy networks.• Perform network address assignment.• Assign configuration of authentication and authorization of directory services.• Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers.• Administer servers, desktop computers, printers, routers, switches, phones, smartphones, software deployment, security updates, and patches.• Assisting with Testing, Reporting, and editing product design.• Checking Hardware Compatibility and Stability• PC Assemble, Installing Software.• Troubleshooting, Schedule Backup• Schedule Maintenance Anti-Virus Scanning• Checking Connections• Recover Files• Assist User with software and hardware problem

Muntinlupa City

Summary:- A broad understanding of computer hardware and software, including installation, configuration, management, troubleshooting, understanding user behavior, and support.- Knowledge of Black Box Testing, Manual Testing.- Experienced in defining Test case implementation, Test result reporting, Problem tracking/monitoring, Test case Update creation, Problem reporting, Project status reporting, Verifying, Requesting documents, and web-based applications.- Extensively proficient in Functional testing, Integration testing, System testing, GUI testing, Regression testing, UAT testing, Performance testing, Exploratory Testing, Usability testing, Installation testing, Compatibility testing, Comparison testing.- Good knowledge in Windchill / SharePoint for defect management and Defect Life Cycle.- Good knowledge of IBM Lotus Notes DB for test management.- Working as UX team, analyze the result, finding a defect in mobile product from japan/china. Substitute leader of UX team, coordinated component owner/counterpart / Lenovo japan, attend the meeting and a consultant.