:- Oversee and guide all activities of the Service team.:- Technical support and After sales service.:- Implementation planning and execute.:- Overseas Break-fix support and New engineers training.

:- PAN India server Installation project.:- Planning and supervise :- Data center safety training and supervision

:- Planning and managing Server and network equipment installation and other cabling projects.:- Handle Onsite hardware maintenance jobs.:- Device RMA support.:- Technical Remote support.

 Managing complete office IT operations and provide end user support. Installation and configuration office365 accounts. User right, group permission, DL creation and other security configuration. Handling Technical Query of ERP and CRM in front end and provide the training to Users. Managing HRMS software. Manage cyber traffic through CYBEROAM firewall. And VPN configuration for home users. Handling server AD, DATA sever, application server. And monitor them through Nagios.

 Monitoring Servers (Microsoft & Linux) & Network devices Implementing of monitoring tools Nagios, Create users and groups in Linux and give permissions Maintained the LAN and Wi-Fi network operations,  Coordinating with Vender or services provider like DELL, HP, TATA, Reliance IBM and many more in case of Hardware issue or Non Microland dependency. Supporting users over the remote, telephone and by email. Install and configure Outlook 2007, 2010 and 2013.Linux, Centos, VM Images, SAP. Windows 7, 8 and windows 8.1. Attend and resolved call within SLA(services level agreement) Maintained and track hardware and software inventory and documents all problems in Handle calls and setups (Board meetings & video conferencing)

 Providing task to different teams in BDR and handled client mails and issues. Providing remote 24/7 IT supports to client worldwide mostly U.K. and U.S. Europe Remotely via Proprietary Remote Management Tool (SAAZ). Working with Zenith NAS, (Based on Snapshot Technology), Scheduling of Backup, Monitor & Perform Collapsing of Backup. Providing remote 24/7 IT supports to client worldwide mostly U.K. and U.S. Europe Remotely via Proprietary Remote Management Tool (SAAZ). Attending and resolving escalated issue related to Backup and recovery from the Managed Service Providers (MSPs) within promised SLA Administrating and managing the management nodes and over 5000 Servers in different countries with the help of remote management.