★ Play a pivotal role in ensuring completeness and accuracy of loan applications to streamline processingand compliance with regulatory requirements. Collaborate with Account Executives, Underwriters, andClosers, fostering a teamwork-oriented environment and contributing to the highest levels of customersatisfaction. Establish and maintain a seamless communication channel as the primary point of contactwith Brokers, ensuring efficient information flow after loan… Show more ★ Play a pivotal role in ensuring completeness and accuracy of loan applications to streamline processingand compliance with regulatory requirements. Collaborate with Account Executives, Underwriters, andClosers, fostering a teamwork-oriented environment and contributing to the highest levels of customersatisfaction. Establish and maintain a seamless communication channel as the primary point of contactwith Brokers, ensuring efficient information flow after loan submission.★ Develop comprehensive initial, conditional, and final submission packages for the underwritingdepartment, showcasing strong organizational skills and attention to detail.★ Implement an effective process for managing changes of circumstances within SLAs, ensuring aresponsive and adaptable approach to evolving loan conditions while successfully overseeing the loanpipeline, consistently meeting SLAs, and providing timely updates on the Estimated Closing Datethroughout the loan process.☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲ABOUT DEEPHAVEN MORTGAGEDeephaven Mortgage offers affordable and flexible mortgages for home buyers and borrowers whodon't fit into the traditional, government loan box. Show less

★ Ensured the overall quality of the customer experience through all phases of the mortgage process. Advised customers on loan disclosures, signing disclosure packages, using the WCM Web Portal, and collecting required documentation.★ Supported seven loan officers, progressing loans from origination through to timely closing, while working with customers, real estate agents, and other stakeholders.★ Managed 100+ loan applications in the pipeline, engaging with at least 10… Show more ★ Ensured the overall quality of the customer experience through all phases of the mortgage process. Advised customers on loan disclosures, signing disclosure packages, using the WCM Web Portal, and collecting required documentation.★ Supported seven loan officers, progressing loans from origination through to timely closing, while working with customers, real estate agents, and other stakeholders.★ Managed 100+ loan applications in the pipeline, engaging with at least 10 customers each day, the highest work volume out of all colleagues.★ Contributed to marketing strategies and campaigns to bring in new business.☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲ABOUT WYNDHAM CAPITAL MORTGAGE INC.Wyndham Capital Mortgage Inc. was a mortgage company that provided residential mortgage loans through a direct-to-consumer, online lending model. The company was acquired by SoFi in April 2023, which is when I transitioned. Show less

★ Served as a liaison between underwriters, customers, and brokers to progress mortgage applications through the pipeline.★ Recognized for securing the most loans out of a team of 10 colleagues while building a pipeline averaging 60 opportunities. Received 100% of the business from three brokers.★ Effectively managed overlapping applications and deadlines to ensure timely closings.

★ Secured mortgage loan applications, serving as a key advisor to clients through each phase of the process.★ Achieved the Mortgage Loan Originator certification on the first attempt.☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲ABOUT CARDINAL FINANCIALCardinal Financial is a national mortgage lender with more than 115 locations as well as online operations.

★ Hired as an Inside Sales Professional and progressed to Senior Sales Professional within the Energy Group, ranking within the Top 50% out of 150 agents while maintaining 100% compliance based on QC call monitoring.★ Closed agreements for insurance on behalf of Fortune 500 clients that included Verizon, State Farm, MetLife, and Mass Mutual, ranking within the Top 20% for sales.★ Served as a Master Sales Professional – Gold for State Farm, Mass Mutual, and Verizon.★… Show more ★ Hired as an Inside Sales Professional and progressed to Senior Sales Professional within the Energy Group, ranking within the Top 50% out of 150 agents while maintaining 100% compliance based on QC call monitoring.★ Closed agreements for insurance on behalf of Fortune 500 clients that included Verizon, State Farm, MetLife, and Mass Mutual, ranking within the Top 20% for sales.★ Served as a Master Sales Professional – Gold for State Farm, Mass Mutual, and Verizon.★ Placed in the Top 10 out of a 35-person team for Mass Mutual life insurance registrations, and within the Top 18 out of more than 100 agents soliciting sales of Verizon landline services.☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲ABOUT RED VENTURESRed Ventures is an online marketing services firm that solicits new customers for national companies. The company's services include search engine marketing and optimization, online sales lead generation, direct mail marketing, and real-time reporting. Show less

Client Services, Benefits Package Presentation, Human Resources, Operational Compliance, Marketing Execution, Direct Reports

Accommodated hiring demands for over 30 retail locations across North and South Carolina, including travel, interviews, and partnering with Store and Area Managers to assess foreseen attrition and coverage gaps

Managed store operations, including financial accountability, human resource management, customer experience, operational compliance, and marketing execution

Responsible for 200+ personnel with a team of 8 - 10 Supervisors with teams of 10 – 15 Representatives under their supervisionWorked as Hiring Manager for onboarding Supervisors, developed and implemented training newly hires and promoted diversified unity across teamsCollaborated with HR personnel on Employee Retention, Terminations, Disciplinary Actions, Risk Analysis, Investigations, and Delivery of Annual Code of Business Conduct TrainingPrevious Position… Show more Responsible for 200+ personnel with a team of 8 - 10 Supervisors with teams of 10 – 15 Representatives under their supervisionWorked as Hiring Manager for onboarding Supervisors, developed and implemented training newly hires and promoted diversified unity across teamsCollaborated with HR personnel on Employee Retention, Terminations, Disciplinary Actions, Risk Analysis, Investigations, and Delivery of Annual Code of Business Conduct TrainingPrevious Position Held:Manager Show less

Managed a team of 8 – 10 direct reports and conducted performance reviews Monitored calls for Quality Assurance and Compliance Coached and mentored on Metrix goalsHandled escalations Partnered with on-site client personnel for process improvementPrevious Positions Held:Escalations DeskAgent