Small Business Coordinator, Spark
Current
Tampa/St. Petersburg, Florida Area
- Inbound call representative; identify and address customer concerns and questions; offer follow up calls to resolve issues.
- Appointed as Surprise and Delight Ambassador; meet with Team Group leaders quarterly; receive and distribute monthly newsletter from Richmond.
- Recognized as SME (Subject Matter Expert) on Tsysis; coordinated extra session with CAAT to review Tsysis screens and presented in team meeting.
- Created cheat sheet for screens and distributed to team with manager’s… Show more Inbound call representative; identify and address customer concerns and questions; offer follow up calls to resolve issues.
- Created cheat sheet for screens and distributed to team with manager’s approval; increased team’s productivity. Show less