• Research and organize facts and sources to curate questions for the interview• Interview 3-5 individuals by phone, video chat, and in-person to write stories for quarterly magazine releases.• Coordinate with subject matter experts for interviews and topic generation

• Manage appointment scheduling, employee and event itineraries, and agendas to improve productivity initiatives and workshops.• Coordinate special projects to increase staff participation by 20% in community events, fundraising opportunities, and team building.• Perform office operations and procedures such as preparing expense reports, designing filing systems, and ensuring checks are logged to be processed using Microsoft Office Suite products• Coordinate with the HR and IT department for a smooth transition into the office with their office and technology setup, office tour, and gathering tax documents• Point person for maintenance, mailing, shipping, supplies, equipment, bills, and errands

• Delivered 90% customer success rating by processing a variety of transactions, educating customers on alternatives available for their financial needs, and knowing how they bank in 6 months or less.• Identified 3-5 banking opportunities per day during the customer interaction and made appropriate referrals to branch staff or PNC ecosystem partners• Ensured teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner on a weekly basis in the absence of the supervisor• Mentored 3 new hire tellers on compliance, transaction handling, and problem resolution processes.