Renee Klein Email & Phone Number

Bloomington, Minnesota, United States

Bloomington, Minnesota, United States

Bloomington, Minnesota, United States

Minneapolis, Mn

Front line support for Retail Sales Professionals and advocate of customers, with a focus on driving productivity, optimizing customer experiences, and providing end to end customer resolutions. Primary Responsibilities:• Guide Relationship Center team members on process, policy, and product questions.• Providing approvals/appeasements for discount and warranty exceptions, and ensuring harmony and efficiency across the team.• Handle escalated customer calls with the objective of identifying issues, deescalating the situation, providing end to end resolutions through the customer's preferred form of communication (phone, email, chat).• Work with the Case Management team to research solutions and place timely follow-up calls to customers.• Provide proactive follow-up to ensure expectations have been met or to reset expectations as needed.• Coordinate cross-functionally with internal personnel to ensure the most expeditious and satisfactory completion of the customer experience.• Serve as a peer role model, working closely with Customer Service Supervisors to provide coaching for reps as needed.• Document and keep consistent, accurate records of all completed service activity, product codes and resolutions notes in Siebel.

Victoria, Minnesota

• Implemented new ideas through social media for stronger connections with consumers.• Utilized social media to promote products and consult with consumers on product use.• Reached out to customers to gather exciting stories to share through social media outlets. • Established connections with venues in order to coordinate events and demonstrations.• Represent Master Supplements to thousands of customers at multi-day wellness conferences and store sites.• Offered healing solutions and provide education specific to gut issues.

1001 3Rd Ave South, Minneapolis, Mn 55403

New Brighton, Minnesota

Minneapolis, Minnesota

Edina And Chaska Minnesota

As the General Manager/Owner Operator I oversaw 20 employees at 2 locations.My job duties were as follows. • Answered an average of 30 calls a day relating to catering and delivery orders, customer concerns, and general questions • Managed catering database with 60 orders per month • Built and maintained customer specific content for events and promotions• Managed and programmed Point of Sale operating system• Coordinated catering database with over 60 orders per month• Evaluated employees on customer relations

Associate Of Science - As, Integrative Health And Healing, 3.9 Gpa (Out Of 4.0)

Spanish

Associate Of Arts - Aa, International/Global Studies