Renee Leblanc Email and Phone Number

Accomplished, high-energy Senior Training Professional and Implementation Engineer with outstanding training and implementation qualifications in a software support environment. Demonstrated ability to define needs and provide solutions based on customer requests and input. Strengths include:• A strong leader and motivator with exceptional overall business perspective and a thorough knowledge of methods and techniques of instruction that encourage understanding and mastery of skill sets. • Proven history of directing multiple priorities and generating innovative strategies resulting in a critical and measureable effect on company’s overall operations.• Recognized for talent and creativity presenting information and conveying complex concepts in understandable terms.• Strong critical thinking skills with a consistent record of anticipating problems and finding solutions, while exhibiting excellent judgment and a balanced, realistic understanding of issues.• Reflects a confident professional presence, engaging interpersonal skills and a proven ability to communicate effectively and persuasively with diverse personalities in various situations.• Education degree and certification to teach K-12 in Massachusetts Public School system.Specialties: Creating instruction manuals and labs to support training classes.Courion Enterprise Provisioning Suite, Microsoft Visual Basic, Microsoft Access, Microsoft Word, Microsoft Excel, Microsoft Powerpoint, Microsoft SQL Server/client utilities, Lotus Notes, Microsoft Frontpage, Win98, Microsoft Help Authoring Workshop, DreamWeaver, ASP, DAO, RDO, ADO, SQL, HTML.