• Lead a team of managers and associates focused primarily on the small business customer. • Pursue, attract, coach, and retain talented candidates for key roles. Responsible to ensure that the store culture embodies, company values and its commitment to the community. • Leveraging ideas and best practices from the team to ensure results. • Champion a consultative and customer centric environment. Coach managers and supervisors to create a culture of consultative selling and total solutions while staying focused on the needs of the customer. • Responsible for flawless execution of operational excellence. Drive profitable sales and margin while reducing variability and improving performance.

• Monitor and control overall store expenses by managing inventory, payroll, and store supplies• Motivate Service Managers, Sales Specialists, Project Specialists and Customer Service Associates to achieve and maintain excellent customer service by leading, coaching and mentoring• Supervise the daily operations of the Installed Sales, Delivery, Receiving, and Freight Flow departments while managing all four corners of a $27.9 million building.• Responsible for overall sales and maximizing profitability Training associates and Service Managers• Managing conflict• Overseeing Projects and their completion.• Making sure staffing is correct for business and projects.• Driving Lowe's vision and supporting standards and policies.• Resolving customer complaints.• Communicating with vendors and employees with events and projects to ensure overall completion and success.• Help develop and train future leaders.• Inventory management• Developing and implementing new ideas.• Implementation of policies and procedures• Maximizing overall customer satisfaction with the Lowe’s in store experience.

• Drive incremental Commercial Sales with a targeted approach to assigned large accounts.• Develop and manage relationships with large regional businesses, home offices and branches of national customers.• Develop and implement new programs to drive profitable growth • Generate sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.• Develop highly empathetic client relationships and earned reputation for multiple tasks simultaneously• Strong leadership effectively communicates with Regional Commercial Sales Mangers, Market Directors and Store Managers, ensuring consistent execution of corporate national account programs.• Maintain knowledge of industry standards for commercial services and products.• Research the market to ascertain competitive service levels and price ranges in order to develop sales proposals and bids.• Generate new sales opportunities through analysis of store's relationship accounts, National Accounts and public relations listing in stores customer database.• Represented the company at government focused sales events.• Regularly attended public meetings to enhance sales by successful use of networking.• Good oral and written communication skills.• Exceeding sales goal through leadership techniques that enhanced the customer experience through excellence of service.• Responsible for 14 stores commercial growth.

• Read specifications such as blueprints to determine construction requirements and materials needed.• Ensured timely delivery of materials and inspect for quality and completeness.• Coordinated all installed products between the store, installer and customer.• Handled all customer opportunities as they arose. • Maintained professional representation of Lowes core values during high stress situations.• Achieved high levels of results regardless of work load/demands centering around a fast paced environment.• Ability to build effective relationships with customers, the community, trade partners and other tea m members.• Took part in multiple events that built relationships with the community and drive referral l sales.• Attention to detail and the courage to execute tough decisions in a decisive manner.• Strong and genuine interpersonal skills that build partnerships and result in life­ long relations hips.• Graduate of Store Management Training Program