Renée Cardenas Goeppinger Email & Phone Number

Tucson, Arizona, United States

Remote

• Produce comprehensive user flows, detailed sketches, and low-fidelity wireframes to blueprint stakeholder deliverables, meticulously balancing business goals with user needs.
• Execute thorough heuristic evaluations, in-depth competitive market analyses, and rigorous quality assurance tests to identify and address usability concerns while uncovering opportunities for enhancing the overall.
• Develop and iterate high-fidelity screens using Agile methodology, crafting a seamless login experience and optimizing access and order management screens.
• Update website elements within the design system, including navigation bars and homepage layout, to improve user engagement and create a more intuitive and aesthetically pleasing interface.
• Collaborate with cross-functional teams utilizing advanced project management software, fostering open communication and continuous feedback loops to achieve cohesive, innovative, and highly effective design solutions.

• Lead the design of prototypes for a B2C company specializing in live water monitoring and artificial intelligence-driven purification technology, while heading revisions to existing web pages based on user testing.
• Facilitate unmoderated repeated measures usability testing using Lookback.ai to identify pain points and gather feedback from real users to address usability issues and user requirements.
• Work with team members to develop affinity maps, synthesizing collected data for analysis to identify recurring user issues, enabling prioritization of immediate action items and distinguishing less critical concerns.
• Generate a comprehensive usability testing report by integrating user research obtained through interviews, to evaluate accessibility meticulously, pinpoint areas for improvement, and ensure a user-friendly digital.
• Build wireframes and implement changes to existing web pages based on user suggestions, focusing on feature addition, user interface enhancement, and navigation optimization to enhance overall user experience.
• Engage in stakeholder management, fostering open communication and aligning project plans with stakeholders' expectations, ensuring successful operation outcomes, business objectives, and stakeholder satisfaction.

• Revamp an Indian B2B2C desktop website with an analytics-driven omnichannel ad-exchange platform, integrating perspectives from US designers to enhance and streamline features and products for improved engagement.
• Execute a heuristic evaluation and competitive analysis to establish the strengths and weaknesses of the current design and competition to improve functionality and user experience.
• Leverage research design inspirations from leading US-based websites such as AirBnB and Stripe, integrating industry best practices to cultivate user-centric, sleek, and modern wireframes, ensuring highly effective web.
• Perform with an Agile team to maintain an unwavering commitment to consistency and high standards, resulting in early delivery of projects, a 50% increase in team productivity, and consistent recognition for quality.
• Utilize client feedback to develop UI iterations, aligning with stakeholders’ goals of aesthetically maintaining the brand while adhering to WCAG accessibility guidelines and meeting users’ needs.
• Create a comprehensive style guide encompassing design principles, typography specifications, color schemes, and UI component libraries, resulting in a reduction in design implementation time.

• Expand a nascent B2B2C SaaS desktop website’s growth by designing and implementing new web pages based on user flows and an established design system, collaborating with cross-functional teams.
• Design icons, cards, elements, and components using nested instances, utilizing information architecture by anticipating user needs and facilitating an interactive interface as requested by the client.
• Direct a heuristic evaluation to advocate for user-centered design, for example adding images to text-heavy modals for easier recognition, resulting in stakeholder approval for reconstruction of features aligned with.
• Achieve client satisfaction by strategically designing a product that aligns with the client's unique vision and brand values, adeptly preserving and enhancing their original vision, while meticulously adhering to UX.
• Communicate and provide documentation of design decisions through a detailed developer handoff process, facilitating a seamless transition for front-end developers and future UX designers.

• Conduct empathetic interviews with pet owners to understand their needs when scheduling appointments or seeking medical advice for their animals, demonstrating strong needs alignment and interpersonal skills.
• Implement an SMS messaging service to streamline the appointment booking process, ensuring an intuitive and user-friendly interface for clients, reducing friction, and enhancing overall user satisfaction.
• Monitor and analyze user feedback through online correspondence and social media, identifying areas for improvement in the hospital’s customer journey experience and promptly addressing concerns.

• Orchestrate the daily operations of the facility, acting as a keyholder responsible for opening and closing duties, setting alarm codes, and ensuring the secure close of business in a fast-paced environment.
• Cultivate client relationships through expert care, driving a 20% increase in retention and a 15% increase in acquisition, establishing a reputation for client satisfaction, in coordination with product management.
• Supervise and delegate tasks seamlessly, utilizing a hands-on approach and assigning strengths-based responsibilities, contributing to effective management and operational excellence.

• Promote user-centered research and marketing strategies to deeply understand the preferences and behavior of our target audience, enabling the development of tailored promotional campaigns that increased engagement by.
• Manage data-driven promotional initiatives that seamlessly integrate radio broadcasts and social media marketing, fostering a cohesive user experience to expand the station’s reach and loyalty among diverse audiences.
• Ideate and craft visually appealing, user-friendly promotional materials, such as mesh banners and compelling social media posts, resulting in the successful generation of $236,000 in donations for Tucson Medical.