Renee D. Email & Phone Number

Earth City, Missouri, United States

 Implemented a new Way of Working (WOW) by revamping internal program operational documents – Standard Operating Procedures (SOPs), process flows, call guides, work instructions and training materials. Functioned as the key liaison with the client to discuss payer trends, Patient Support Programs (PAP), operations, and strategy for exceeding our monthly.

Earth City, Missouri, United States

 Facilitate the day-to-day operations of the Patient Support Program to include patient navigation, reimbursement, clinical and financial support activities. Act as single point of contact responsible for prior authorization and appeal processing communications to patients, hcp, field reimbursement representatives and other external stakeholders..

Chesterfield, Missouri

 Research outstanding balances and takes necessary collection actions to resolve in a timely manner. Research assigned correspondence; takes necessary action to resolve requests. Utilizes the most efficient resources to secure timely payment of open claims. Identifies short payments, over payments, unpaid claims, and resolves accordingly. Reviews.

Chesterfield, Missouri

 Daily patient communication- answering phones and email, maintaining practice schedule, and managing patient files. Worked with insurance companies including billing, receiving payments, insurance verification, pre-determinations. Managed Accounts Receivable Inputted treatment plans, presenting them to patients and making financial arrangements.