Renee Lawrence Email & Phone Number

Baltimore, MD, US

• Coaching teams and staff on SAFe/Agile practices
• Managed the build out of a new warehouse and distribution model for a K-12 Publisher
• Managed the creation of an equivalency rules engine for degree transfer from overseas to US and Canada based institutions for a non-profit, program manager for technical business transformation overhaul
• Managed an EDI Implementation for a sleep products company
• Managed Technical Operations for international online film festival for 3 years
• Product Owner and QA tester for updates for film institute education website

• Managed implementations of Higher Education middleware product which provided institutions with software that integrated between various CRMs and SISs.
• Managed full life cycle of integration project, planning work, aiding clients in mapping data fields across systems, testing support

• Managed small technical and operations staff to ensure successful decision release for 27,000+ applicants
• Coordinated with admissions officers and marketing team to optimize current CRM solution
• Implemented basic Agile practices to gain efficiencies for the technology team

Baltimore, Maryland Area

• Managed annual operational department budgets of $2M+.
• Coordinated with executive leadership on project prioritization, budget planning, and long-range planning.
• Coordinated with executive leadership to define technology scope and implementing agile transformation
• Transformed team to scrum/Agile framework
• Negotiated and maintained contracts with vendors/third parties
• Directly managed project managers, Director of Operations and Quality Assurance Manager

Baltimore, Maryland Area

• Provided mentorship to directors, managers and senior project managers
• Collaborated with institutional operations teams to define requirements, configure the student information system, and trained end users on process and system use
• Relationship manager between operational teams and technical teams to define and design requirements

Baltimore, Maryland Area

• Managed functional team representatives for complex integrated software implementations at 3 Laureate institutions.
• Defined test cases, assisted quality assurance team with system testing
• Managed data mapping and data migration testing for multiple system implementations
• Maintained the Walden student information system ERP for regulatory reporting, accurate student degree audits and continuous process improvement

Baltimore, Maryland Area

• Provided support for functional users on both homegrown applications and standard HR applications (Ultimate, Kenexa- Webhire)
• Created Capital Investment Proposals, Charters and Requirements documentations for multiple IT projects
• Managed small projects from inception to completion
• Provided research data and comparison on HR products when requested by executives

Baltimore, Maryland Area

• Created business process documentation for Banner implementation
• Assisted with design, implementation, and testing of Banner modifications for Laureate’s operational needs
• Possessed thorough knowledge of systems integration with Banner, including: Onyx (CRM), Online Application, TIBCO (Enterprise Service Bus), student portal, and financial aid application
• Conducted in-depth testing of registrar business processes
• Troubleshot and analyzed areas of the database for operational departments regarding registrar functionality
• Ensured that academic policies were accurately translated into technology

Baltimore, Maryland Area

• Crafted and maintained training manuals for various processes within the Registrar’s Office
• Created, maintained, and analyzed metrics associated with Registrar Office processes
• Ensured that academic policies were accurately translated into technology
• Directed the development, implementation, administration, and maintenance of the on-line degree audit system
• Coordinated the database structure and content for the academic requirements of the university
• Organized degree conferral process, including tracking graduates throughout the graduation process

Baltimore, Maryland Area

• Reviewed applications and administered the admissions decisions process as defined by the individual schools
• Awarded transfer of credit based on institution policy
• Referred unique admissions cases and requests for exceptions to policies for review
• Served as a resource for Enrollment Managers and Enrollment Advisors regarding admission policies

Greater Minneapolis-St. Paul Area

• Served as primary liaison for on the development and enhancement of degree audits for all university programs
• Created Datatel training manual and trained new staff on the student information system
• Processed all student validations and diploma orders
• Assisted staff with understanding the procedures of the Registrar's Office

Greater Minneapolis-St. Paul Area

• Assisted online students with registration, degree audits, withdrawals, and general policy/procedure questions
• Input operational functions including: student withdrawals, leaves of absence, course creation, program building
• Assisted faculty with online grading, course set-up/management, and technical issues with Walden's website
• Scheduled and created courses for Walden's semester and quarter-based programs

Bachelor Of Arts, History

Minors: English and Sociology/Anthropology

Bachelor Of Arts (Ba)