Renee Licause Email & Phone Number

Tucson, Arizona, United States

Cleveland/Akron, Ohio Area

I managed a team of Single Point of Contact Specialists/Underwriters in the Loss Mitigation Department. My team worked directly with customers to discuss financial hardships and decisioned loss mitigation applications for non real estate products.

Cleveland/Akron, Ohio Area

Consumer Collections Supervisor Coached, developed and managed team of agents in both manual and automatic dialer environment to identify and resolve delinquent loans, lines of credit and credit cards. Included establishing short term repayment plans, or longer term liquidation options to cure delinquency status and minimize loss to the bank.

Cleveland/Akron, Ohio Area

Portfolio analysis to quickly identify workout loan strategies for small business banking clients with credit exposure to $1,000,000, including SBA (Small Business Administration) loans.Extensive experience in litigation processing, asset liquidation, and bankruptcy laws.High level ability to professionally negotiate and problem solve. Maintain solid relationship with internal and external key decision makers to ensure best probable outcome for all parties involved.Consistently acheive high quality output in a regulatory risk and compliance environment.

Canton, Ohio Area

Remotely managed 5 customer service teller office sites with 12-15 agents. Conducted monetary and equipment audits to ensure compliance. Handled direct customer complaints. Collaborated with regional colleagues to develop, train and implement monthly performance score cards for agents.

Cleveland/Akron, Ohio Area

Coached, developed and motivated account agents in fast-paced, collection environment, including automatic dialer management to acheive desired goals.Collaborated with peers to develop, implement and maintain production and quality goals that directly increased production.Served as point of contact in manager's absence, networking with all levels of management.