Renee M. Email & Phone Number

Information systems specialist with expertise in hardware/software and Microsoft Windows. Knowledge and skills encompass technical training, project management, with substantial customer relations/service skills. Exceptional interpersonal communication skills (includes written/presentation skills); Windows® XP and 7 operating systems, Microsoft® Office Suite 2003, 2007 and 2010; Microsoft® Project 2003 and Sharepoint 2007; SMS Windows Server 2003 (Active Directory); and ProComm (Voicemail System). Interested in organizational management with emphasis on strategic formation of work teams.Goal: Business management\project management with focus on customer support in a technical setting.Specialties: Business ManagementCreative-Problem SolvingLeadershipPublic SpeakingCommunication/Presentation

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  Computer Systems Specialist

  American Bar Association

  May 1995 - Present

  Develop computer images for the Windows 7 operating systems, resolve issues with computer hardware and software, inform employees on best practices for software and hardware use. XP installation and support, resolve trouble issues related to software/hardware, train Association staff on MS Office 2003 and Sharepoint and XP.Manage small through medium projects based on established project management practices. Develop project plans, assign/monitor tasks and responsibilities, manage progress against plans. Work closely with technology user to enhance technical skills, learning, and comprehension of technology (personal computers, mobile devices which include laptops, IPads, smartphone and various software applications). High level of expertise in provision of technical support and personal computer support.Establish effective business relationships with corporate users and develop trust and confidence in services.