Renee Ovick Email & Phone Number

Greenwood Village, Colorado

*Responded to RFPs from public safety agencies. Responsibilities included analyzing requirements, setting schedules and tracking issues, writing accurate and persuasive responses for each requirement, leading response reviews, and ensuring quality of final product.*Performed various sales support functions, including creating and maintaining the product knowledge base, and developing and documenting standard operating procedures for various business development activities.

*Managed a documentation department that included local and out-of-state technical writers. The team created hundreds of user manuals for product lines including customer care and billing systems.*Analyzed documentation impact and tracked hundreds of new requests and features for core and custom software releases each month. With concurrent releases, the team was often required to produce multiple complete documentation releases each week.*Created plans and initiatives to continually strive toward process and efficiency improvement.*Collaborated closely with cross-functional teams in various locations throughout the world to ensure project success. Teams included architecture, business analysis, product management, development, quality assurance, training, and professional services.*Provided guidance and issue resolution to ensure all schedules and specifications were met for each release.*Continued to perform technical writing for ongoing projects, including producing software product descriptions for each major release as well as producing several release development documents each week.

Managed a documentation department that included technical writers, editors, instructional designers, and a graphics artist. Also created a company style guide as well as a standards guide for department policies and procedures.

Englewood, Colorado

Designed, developed, and maintained software product documentation including user guides, administration guides, release notes, design specifications, and process documentation.

*Developed and tested a computer-based training system for operators at an automated cereal processing facility. Using Macromind Authorware and Director, the training system combined video, audio, text, and graphic animation to teach plant operators about the process and operation of the facility.*Configured and tested graphic operator interface systems for automated industrial processes.

*Designed, configured, and tested control systems and graphic operator interfaces for automated industrial processes.*Worked closely with the clients to develop graphic operator interface standards.*Performed on-site control system testing, start-up assistance, and operator training.*Wrote operator and maintenance manuals for plant operators and engineers.