Renee Stacy Email & Phone Number

Xenia, Ohio

Xenia, Ohio

Riverside, Ohio

Dayton, Ohio Area

•Oversaw day to day operations of a Top 50 financial center.•Directed customer service staff of 5 to ensure timely and proficient customer service.•Participate in selection and on-boarding of new employees, including training and development and benefits enrollment.•Responsible for payroll submissions and corrections.

Dayton, Ohio Area

•Supervised customer service /teller line of 6.•Scheduled daily CSR activities, while assisting with the completion of banking center audit. •Assisted with escalated customer service issues, while maintaining policy/procedure and ensuring exceptional customer service.•Delivered training and development through company coaching program which provided job training to newly hired employees

Dayton, Ohio Area

Managed all daily operations of a 16 crew member restaurant.Oversaw all employee management, including interviewing, hiring, training/coaching, benefits and termination.Weekly Scheduling and well as payroll.Ensured maximum profit through inventory management.Developed community ties through local marketing.

Assisted customers with credit cards statements via an inbound call center. Answered an average of 100-120 calls per day regarding payments, terms, interest rates, or promotional offers. Selected to manage reporting of Voice of the Customer data each month for a department of approximately 100.