Renée M. Email & Phone Number

Leading the monitoring of Social Media Channels (Instagram, TikTok, Twitter and Facebook). Collaborating with marketing teams to ensure alignment of social media strategy with broader marketing initiatives.Overseeing the execution of global social media campaigns, promotions, giveaways, and other initiatives (UK, US & AUS).Brainstorming and pitching creative ideas for Social Media content, show partners and multi-show campaigns.Generating monthly reports to assess the impact and effectiveness of our social media efforts.Attending theatre events, performances, and promotional activities to capture content, live updates etc.Building and nurturing Brand Partnerships to enhance social media presence and drive engagement.

Monitoring Social Media Channels and fostering a sense of community by engaging with and acknowledging our audience. Collaborating with marketing teams to align social media strategy with broader marketing initiatives.Assisting in the execution of social media campaigns, promotions, giveaways etc (UK).Brainstorming and pitching creative ideas for Social Media content and campaigns.Creating regular reports to measure the impact of Social Media efforts.Attending theatre events, performances, and promotional activities to capture content, live updates etc.

Escalated complaint handling. Fraud & Chargeback reporting. Managing access programmes via Lottery and RUSH purchases. Monthly 1-2-1 with each team member. KPI Maintenance. Updating FAQ Knowledge bases. Creating and executing campaigns and email marketing/notifications. Customer Care training. Organising opening and closing week meetings.Project management i.e. Gift Experience.

Upholding B2B relationships with Box Office venues and Digital partners. Assisting Customer Care Aftersale queries. Account handlers for Partners such as London Theatre, Box Office and Ticmate. Using ENTA, Europa, CMS, Backstage and THEBS to amend purchases. Fraud reporting.

London Area, United Kingdom

Encore Tickets Ltd, later acquired by TodayTix in 2020. Upholding B2B relationships with Box Office venues and Digital partners. Assisting Customer Care Sales and Aftersales queries. Account handlers for Partners such as Virgin Experience Days & Activity Superstore. Using ENTA, Europa, Capital Breaks, Eventim and THEBS to create and amend purchases. Groups and Hotel packages.

London, England, United Kingdom

Wimbledon, England, United Kingdom

Using AV, ENTA and TMG booking systems to create and amend customer purchases. To buy and source tickets with our venue partners. Assisting Customers with aftercare support i.e. Exchanges and refunds. Upholding B2B relations with our ticketing partners i.e. Wowcher & Groupon. Managing daily ticket sales and fulfilment details with our venue partners.