Renita Ralph Email & Phone Number

Unified Case Management (UCM) Training Specialist TISTA Science and Technology Corporation – Rockville, MD • Collaborate with cross-functional teams, including business partners, developers, and upper management, to develop comprehensive training materials aligned with contractual goals and mission objectives.• Implement regular updates to training materials based on participant feedback, resulting in an 80% improvement in satisfaction ratings.• Coordinate administrative functions necessary to deliver and document training programs.• Developed customized training materials including presentations, job aids, and facilitator guides for effective knowledge transfer.• Created a positive learning environment by incorporating adult learning principles into all instructional designs.• Trained 3-15 new personnel hired to fulfill various roles per session.• Conducted training sessions for the Unified Case Management (UCM) systems for the Center for Medicare and Medicaid Services.• Uploaded training schedules into the Learning Management System (LMS).• Assisted with User Acceptance Testing (UAT), data staging, test case creation, and support line.

• Assess new hire performance - identifying those that will move forward and those that will terminate if test scores or professional behavior requirements are not met• Coach new hires on content and provide feedback on skills and deficiencies to management• Responsible for developing instructional strategies, new print and electronic training materials and assessment techniques for multiple internal client contracts• Develop an outline and determine the best form of delivery based on the topic and time restrictions• Design program addressing the different learning styles of the participants using a “blended” learning approach• Create any combination of materials to support this approach that could include PowerPoint slides, job aids, case studies, system drills, prepared flip charts, e-Learning, team activities, etc.• Study content and prepare a list of possible questions that trainees are likely to ask and review with client subject matter experts in order to be better prepared• Provide an agenda and set-up all logistics• Process paperwork for systems (state and internal) access for new hire temps arriving from staffing agency• Deliver training content to existing employees and new hires using various media such as flip chart, PowerPoint presentations, class exercises, e-Learning, etc.• Employ classroom management techniques to disruptive class behavior such as excessive talking to neighbor, cell phone use, tardiness, etc.• Work extensively with stakeholders and SMEs to perform needs analysis, develop learning objectives and design deliverables that meet learner and stakeholder needs. These meetings will determine the outline and content of the developed materials• Other duties as assigned by management

Hampton, Virginia

• Acclimate new hires to the business and conduct new hire orientation sessions, assist operations with customized on-boarding initiatives.• HR policy/guideline interpretation, resolving employee grievance issues, new employee orientation, organizational and employee development, etc.• Provide HR services and support in one or more areas of human resources, focusing on employee relations and training.• Communicated material regarding benefits, compensation, and other human resources policies and procedures or other internal business issues• Certified instructor for all core sales, customer care, and retention programs with additional certification in systems courses. • Developed and conducted training for all operation employees; including new hire orientation, continual education programs; process change, leadership training, & peer development. • Maintained training records and tracking using Quickbase, iLearn, Learning Management Systems, Sharepoint, Metric that Maters, and Doc-Share. • Ensured training programs support the changing needs of the business and address new initiatives. Oversee the quality of all classroom and technology-based training and development activities, including needs assessment, curriculum development, course design/planning and logistics, content delivery, and related training materials. • Facilitated to large audiences of 20 or more employees with required performance objectives consistently meeting or exceeding all required goals.• Collaborated with leadership team to ensure consistency of all training program material. • Evaluated effectiveness of training program materials and utilize the evaluated data to revise or recommend changes in instructional objectives and methods.• Applied comprehensive knowledge and expertise of customer service skills training, account management, and reporting in a face to face environment.• Ability to present complex information to a variety of audiences.