Renjini John Email & Phone Number

As a Senior Project Lead at RM Education Solutions India Pvt Ltd, I have been working with a team of technical support professionals for over a year, providing guidance, coaching, and performance management to ensure exceptional customer service delivery. I have also helped the team in conducting regular network audits and vulnerability assessments to identify and address security risks, as well as managing and resolving escalated technical issues.With over 7 years of experience in project coordination, customer support, pre-sales, and technical support, I have developed strong skills in designing effective network solutions, negotiating and managing solution budgets, and providing valuable post-sales support. I have also earned an MCA in Computer Science and certifications in Office 365, Azure Active Directory, and Windows Server 2019, demonstrating my proficiency and expertise in cloud administration and security.I am passionate about delivering high-quality IT solutions that align with the customer's network requirements and budget, as well as enhancing the technical skills and product knowledge of my team. I am currently seeking a challenging position within the IT industry, where I can leverage my skills and experience and contribute to the success of a dynamic organization.

Listed skills include Troubleshooting, Analysis, Customer Service, Technical Support, and 13 others.