It Customer Service I
Current Cross-Functional Collaboration: Provide the first level of technical support for clinical and non-clinical staff and departments. Set up and maintenance of computer software, hardware, and systems. Technical Customer Support: Professionally respond to telephone calls, emails to resolve wide range of hardware, software issues with efficiency to ensure service level standards with optimal results. Problem Resolution: Identify a solution based on available information and take… Show more Cross-Functional Collaboration: Provide the first level of technical support for clinical and non-clinical staff and departments. Set up and maintenance of computer software, hardware, and systems. Technical Customer Support: Professionally respond to telephone calls, emails to resolve wide range of hardware, software issues with efficiency to ensure service level standards with optimal results. Problem Resolution: Identify a solution based on available information and take corrective action or provide information to reach a resolution, Create and update support tickets, Complete installation, and configuration of software. Escalate Issues: Reporting critical issues to appropriate Technical Customer support group. Co-operated with support staff and customers to manage the level 1 customer service requests and provided feedback Show less
