Nathan Skipper Iv Email & Phone Number

Columbia, Maryland, United States

Built and implemented a new call center, telephonic solution, ITSM solution, and knowledge management solution to support 2,500 customers.Evaluated and selected a Voice over Internet Protocol (VoIP) Automatic Call Distribution (ACD) phone solution to support the call center, developed call trees, recorded automated messages, defined call queues, and.

Bethesda, MD

Assigned to CIT at NIH.Managed a team of 16 desktop support technicians across four locations, including a technical lead, with a throughput of 800-1000 tickets per month. Team management includes all desktop support and help desk functions, audio/video support, and desktop related project planning and implementation.Responsible for all people management.

Bethesda, MD

Assigned to NHGRI at NIH.Oversees a team of 11 Desktop Support Technicians serving the NHGRI community. Team management includes all desktop support and help desk functions, audio/video support, and desktop related project planning and implementation.Writes contract deliverables, technical documentation, knowledge base articles, and communications for.

Bethesda, MD

Assigned to NHGRI at NIH.Provides true dual platform, Mac OS X and Windows, support to an institute of 600+ customers. Established a lead position for documentation while updating the internal wiki and ghost-writing for management. Took the lead on queue management to provide team coordination and faster customer response times. Mentors and trains new.

Bethesda, MD

Assigned to NHGRI at NIH.Provides true dual platform, Mac OS X and Windows, support to an institute of 600+ customers. Established a lead position for documentation while updating the internal wiki and ghost-writing for management. Took the lead on queue management to provide team coordination and faster customer response times. Mentors and trains new.

Bethesda, MD

Assigned to NHGRI at NIH.Provides true dual platform, Mac OS X and Windows, support to an institute of 600+ customers. Established a lead position for documentation while updating the internal wiki and ghost-writing for management. Took the lead on queue management to provide team coordination and faster customer response times. Mentors and trains new.

Bethesda, MD

Assigned to NHGRI at NIH.Provides true dual platform, Mac OS X and Windows, support to an institute of 600+ customers. Established a lead position for documentation while updating the internal wiki and ghost-writing for management. Took the lead on queue management to provide team coordination and faster customer response times. Mentors and trains new.

Bethesda, MD

Assigned to NIAID at NIH. Tasked with customer desktop support and LAN administration, personally handling 150-200 tickets a month. Duties require often coordinating with many external and internal teams for server, network, and security issues. Work the extra mile to address rare or difficult issues, often going above and beyond for anyone who needs help.

Gaithersburg, MD

Oversee a team of 4 other technicians performing on site, in house, and phone support. Highly independent field technician tasked with supporting a wide variety of hardware and software configurations. Worked swiftly and efficiently to maximize job tasks while providing top level customer service. Created support images for service diagnostic drives and.

Highly independent field technician tasked with supporting a wide variety of hardware and software configurations in a multiplicity of environs. Performed hardware repair and software troubleshooting for government contracts, business clients, home users, and retail service on Macs and PCs. Worked swiftly and efficiently to maximize job tasks while.

Assigned to NIAID at NIH.Assistant Building Lead on a team of five serving over 600 customers in a heterogeneous Mac and PC environment. Tasked with LAN administration and customer desktop support with a throughput of 300 tickets a month. Held the additional role of Mac Specialist for the building.

Provided on site computer support and customer service to 800 students in two residence halls. Conducted educational presentations on a wide variety of computer topics. Promoted to Head Resident Computer Consultant and supervised two other Resident Computer Consultants.