Renee Perkins Email & Phone Number

LINK Group is a leading provider of services and solutions for retirement, superannuation, corporate and investment markets in Australia.As part of my role as a Senior Claims Lead, my core responsibilities include:• Provide dedicated service to insurers and Trustee clients• Assist in training, coaching, and mentoring of lesser experienced staff• Effectively deal with escalations and sensitive issues as they arise. • Be a subject matter expert in the Death, Total and Permanent Disability and Income Protection case management and assessment services, deliverables, and processes.• Support the team through process change within the department.• Complete system authorisations.

LINK Group is a leading provider of services and solutions for retirement, superannuation, corporate and investment markets in Australia.As a Group Claims Assessor I was successful in achieving delegated authorities for both Income Protection and Total & Permeant Disability claims. Key responsibilities included:• Manage end to end assessments for new and existing Terminal Illness, Total and Permanent Disability, Income Protection and Death claims within agreed service standards for both TAL and Australian Super.• Ability to consistently apply medical, legal, claim assessment and superannuation knowledge to assess the merits of a members claim.• Guide third party service providers (IME, Rehab, Vocational) and monitor services provided.• Maintain all service level and life code requirements.

Northern Health is a rapidly growing heath care provider servicing Melbourne's outer north, offering acute, maternity and specialist service to inpatients and outpatients.My core responsibilities as a outpatient clerk included;• Managing referral registrations and outcomes for specialist clinics.• Booking, rescheduling, or cancelling of appointments.• Rejection, waitlist, and re-direction of referrals.

Banyule City Council prides itself on providing the best outcomes and opportunities for the local community.Key responsibilities for Aged and Disability Home support worker included;• Establish working relationships with clients, monitoring of client’s wellbeing, functioning circumstances, and reporting back when there are any variations or safety concerns.• Participate in case consultations, training and team meetings when required.• Provide personal and home care to clients within the community.

Destiny empowers property investors to achieve their financial goals by providing a range of professional services to property investors.Key Responsibilities included;• Manage customer enquiries.• Assist in collection, collation and submission of loans which meet industry standards.• Efficient administration support to the team of brokers.

Westpac is Australia’s first bank and oldest company. Westpac provides a broad range of consumer, business and institutional banking and wealth management services through a portfolio of financial services brands and businesses.Key responsibilities included:• Produce customer loan and security documentation within service time frames.• Adhere to compliance requirements.

Victoria's largest not-for-profit private hospital group, renowned for excellence in diagnosis, treatment, care and rehabilitation.Key responsibilities included:• Manage the loading of all health fund / payer contracts to patient management system.• Oversee and resolve day to day issues of patient management system.• Align both business functionality and technology.• Provide exceptional customer service to both internal and external partners and customers.• Establish the needs and provide ‘best practice’ solutions for the business.• Analyse and improve department processes.• Develop and maintain departmental training schedules, training documentation and procedure manuals.• Advise, assist, and establish all functional requirements for contracts and billing.• Conducting audits and reporting accordingly to management.