Rico Iguin Email & Phone Number

Auckland, New Zealand

Christchurch, Canterbury, New Zealand

Auckland, New Zealand

Responsible for delivering all aspects of network capacity to many different business units within the organization, providing proactive network bandwidth management, with a conscious effort for cost savings, hands on with initiating, coordinating multiple projects and tasks with service providers, engineers, and contractors to achieve network improvements. Based in Auckland, New Zealand.Responsible for:• Managing network capacity and initiate upgrades for growth and new… Show more Responsible for delivering all aspects of network capacity to many different business units within the organization, providing proactive network bandwidth management, with a conscious effort for cost savings, hands on with initiating, coordinating multiple projects and tasks with service providers, engineers, and contractors to achieve network improvements. Based in Auckland, New Zealand.Responsible for:• Managing network capacity and initiate upgrades for growth and new projects• Network forecasting for growth and future migrations• Managing finances and budgets• Stakeholder management• Managing vendor and contractor relationships• Procurement of hardware• Hardware deployments• Managing resource allocation with engineers and contractors• Creating job specifications for contractors• Managing schedules and creating change controls for third parties• Ensuring documentation is up to date, e.g. Network diagrams, confluence, graphs, db records• Cost optimization by identifying, consolidating, or relinquishing of redundant equipment or links• Data integration, and data analysis for report writing• Exchange space and data centre management Show less

Auckland, New Zealand

Part of a team of 4 network planners, providing proactive network bandwidth management, with a conscious effort for cost savings, coordinating multiple projects and tasks with service providers, engineers, and contractors to achieve network improvements. Based in Auckland, New Zealand.Achievements:• Major Vocus 10G backhaul upgrade project completed before brownout in 2015• Multiple EUBA upgrades completed before brownout in 2014 and 2015

Auckland, New Zealand

Part of a team of 4 network planners, providing proactive network bandwidth management, with a conscious effort for cost savings, coordinating multiple projects and tasks with service providers, engineers, and contractors to achieve network improvements. Based in Auckland, New Zealand.Achievements:• Media converter replacements for 31 sites in time for MSAN firmware upgrades in 2014• MSAN Capacity Report migration from a static Excel Spreadsheet to a dynamic PHP script via MySQL… Show more Part of a team of 4 network planners, providing proactive network bandwidth management, with a conscious effort for cost savings, coordinating multiple projects and tasks with service providers, engineers, and contractors to achieve network improvements. Based in Auckland, New Zealand.Achievements:• Media converter replacements for 31 sites in time for MSAN firmware upgrades in 2014• MSAN Capacity Report migration from a static Excel Spreadsheet to a dynamic PHP script via MySQL Database in 2014 Show less

Auckland, New Zealand

Part of a team of Network Support Engineers, providing an escalation point for MSAN access issues from the NOC team, proactive monitoring of MSAN capacity, a key member in the expansion of the MSAN access network, working alongside the planning team and contractors, and ongoing maintenance of the MSAN access network. This was based in Auckland, New Zealand.Responsible for:• Fault escalations from the NOC team for MSAN access related issues• Management of sites with low port counts… Show more Part of a team of Network Support Engineers, providing an escalation point for MSAN access issues from the NOC team, proactive monitoring of MSAN capacity, a key member in the expansion of the MSAN access network, working alongside the planning team and contractors, and ongoing maintenance of the MSAN access network. This was based in Auckland, New Zealand.Responsible for:• Fault escalations from the NOC team for MSAN access related issues• Management of sites with low port counts for EUBA to UCLL migrations• Suggesting to the planning team which sites will need new infrastructure e.g. MDF cables, nodes, racks, and footprints• Building new MSAN nodes from start to finish, including building, commission, testing, and acceptance to operations• Coordinating with contractors for deployment and install of MSAN nodes• Regular MSAN firmware testing and upgrades for bug fixes and functionality improvements• Ongoing documentation updates for the NOC team, e.g. Visio diagrams, confluence, port mappings, database records, configuration backupsAchievements:• Deployment of MSAN nodes to 26 sites, completed before brownout in 2013• MSAN firmware upgrades compressed from 4 weeks to 3 nights in 2012 Show less

Auckland, New Zealand

Responsible for the management, build, and maintenance of the CallPlus access networks.

Auckland, New Zealand

Part of a team of 4 NOC members, providing proactive network monitoring, helping the Network Support team with projects, an escalation point for the contact centre, working with peers and third parties to resolve faults, This was based in Auckland, New Zealand.Responsible for:• Proactively monitoring system alerts and promptly act on suspected issues to resolve faults• Being the escalation point for the contact centre• Incident management to keep the business up to date with… Show more Part of a team of 4 NOC members, providing proactive network monitoring, helping the Network Support team with projects, an escalation point for the contact centre, working with peers and third parties to resolve faults, This was based in Auckland, New Zealand.Responsible for:• Proactively monitoring system alerts and promptly act on suspected issues to resolve faults• Being the escalation point for the contact centre• Incident management to keep the business up to date with service disruptions• Liaising with service providers, and onsite technicians to resolve faults• Providing assistance with the Network Support team with projectsAchievements:• Continually met outlined SLAs Show less

London, United Kingdom

Global Network Operations Control EngineerPart of a team of 16 GNOC engineers working in a 24x7 environment, providing in-house operational support for a range of technologies and hardware including Linux servers, Load balancers, and Cisco devices. This was based in London, England.Responsible for:• 2nd line support of Linux servers, Citrix load balancers, and Cisco network devices• Proactively monitoring system alerts and promptly act on suspected issues to keep maximum site… Show more Global Network Operations Control EngineerPart of a team of 16 GNOC engineers working in a 24x7 environment, providing in-house operational support for a range of technologies and hardware including Linux servers, Load balancers, and Cisco devices. This was based in London, England.Responsible for:• 2nd line support of Linux servers, Citrix load balancers, and Cisco network devices• Proactively monitoring system alerts and promptly act on suspected issues to keep maximum site availability• Providing a high level of site availability and customer service at all times• Rapid fault finding, diagnosis and resolution of site outages, especially on key Betfair Products• Managing and implementing multiple product releases, updates, and patches• Performing QA Sanity Testing after product releases, updates, and patches• Daily morning system checks to minimize customers reporting issues to the Helpdesk• Performing system restarts including Genesys Services and Thursday night restarts of the whole estate of Linux servers• Managing and prioritising of faults coming through the Request Tracker ticketing system• Carrying out Bet Investigations for customers with bet disputes by looking through the bet logs• Creating VPN accounts for users requiring remote access• Proprietary application troubleshooting and problem solving for users• Liaising with third party companies for issues on Betfair products• Arranging conference calls, and gathering different teams for major site outages• Preparing multiple reports including Product Uptimes, QA Test Results, Trapped Funds and Weekend Incident reports• Constant upkeep of GNOC documentation• Keeping the Incident Managers up to date on major site outagesAchievements:• Part of the team which migrated the Betfair data centre from London to Dublin successfully• Created easy to follow documentation for performing QA sanity tests on new product releases• Continually met outlined SLAs Show less

Auckland, New Zealand

Network Operations AnalystPart of a seven man team of analysts working in a 24x7 shift environment, remotely supporting a range of clients running Cisco networks from 5000 nodes (20,000 users) to 20 node networks. This was based in Auckland, New Zealand.Responsible for:• 2rd/3rd line support of network devices, including operation and configuration of Cisco routers, switches, and core devices• Proactively monitoring the status of network devices, vital host to host links, and… Show more Network Operations AnalystPart of a seven man team of analysts working in a 24x7 shift environment, remotely supporting a range of clients running Cisco networks from 5000 nodes (20,000 users) to 20 node networks. This was based in Auckland, New Zealand.Responsible for:• 2rd/3rd line support of network devices, including operation and configuration of Cisco routers, switches, and core devices• Proactively monitoring the status of network devices, vital host to host links, and mainframe heartbeat• Providing a high level of network availability and customer service• Fault finding and diagnosis of network outages• Prompt resolution of network outages, especially on key Airport/Travel Centre sites around the world• Quick and efficient resolution of faults coming through the Footprint ticketing system• Liaising with onsite technicians and third party companies via telephone for resolution of problems and outages• Change management (raising, approval and implementations)• Application troubleshooting, user guidance and problem solving• Undertake regular procedural tasks, e.g. ISDN backup testing, Gateway reboot checks• Allocation and configuration of core switch ports and IP Addresses for BAU/Project related tasks• Administration of IP Register, and Core Switchport Register• Sole administration of network diagrams used by all technical teams using NetViz• Administration of Print Servers on VMWare and Affinity Gateways• Update Service Delivery Managers on major network outages• Working within an ITIL environmentAchievements:• Successfully migrated IP Register from an Excel spreadsheet to an online IP Database format, along with user documentation and training, completed well before deadline• Major network diagram updates of Christchurch Airport completed well before deadline• Continually met outlined SLAs Show less