Ren Sanchez Email & Phone Number

San Francisco, Ca And Berkeley, Ca

• Managed a customer service team to support high-end San Francisco based menswear company responding to over 200-300 emails per week. Developed strong rapport with client base with a 99% Zendesk satisfaction rating.• Built brand loyalty by organizing quarterly customer events in our Berkeley and San Francisco offices averaging 100-200 attendees per event driving an additional $40K in revenue annually.• Photographed product/lifestyle photos and wrote copy for a regularly changing storefront, bringing 5-10 new products to the site weekly. Collaborated with the rest of Gustin team to write copy for a marketing newsletter which was sent to our customer base three times per week. • Developed and designed products and established manufacturing partners in Japan and the US to produce bags, leather accessories, and knitwear. • Performed regular testing on the company's internal and external facing websites, documenting detailed bug reports. Developed care guidelines / FAQs to improve customer experience.• Oversaw domestic and international manufacturers and shipping logistics for a made to order retail line. Lowered shipping costs by almost 30% by analyzing shipping methods and packaging routinely used to ship orders.

San Francisco, Ca

• Led a team providing technical support for over 750K users through phone, email and chat; demonstrated expert knowledge of Manilla’s web, iPhone and Android applications.• Performed regular UA testing and summited/followed up on bug tickets • Compiled and delivered a weekly report to executive leadership that surfaced critical issues, trending bugs, customer feedback, and performance of new features/designs.• Improved the customer experience/onboarding by redesigning and implementing support forms, FAQs and internal tools used to triage customer issues.

San Francisco, Ca And New York, Ny

• Hired and trained an operations team in the newly opened New York Branch of Glass Lewis. Led the team to oversee time sensitive data transfers and support the needs of a growing client base.• Central point of contact for key data and information that drove the creation and distribution of the company's primamry corporate governance research.• Redesigned outdated processes to strengthen day-to-day account maintenance procedures and sustain increasing client volume.• Collaborated with in-house and overseas software engineers to update and enhance functions, aesthetics, and user interface of the company's on-line voting platform.• Performed regular UA testing on all product and patch releases, creating detailed bug reports for errors found during the testing process.• Provided client support for special projects or custom report requests.

San Francisco, Ca

• Established and documented guidelines, processes and procedures for a newly developed on-line proxy voting platform.• Provided one-on-one service for over 40 investment firms and banks to set up accounts and execute voting policies. • Regularly communicated to clients via email and phone to set expectations, deadlines and special requirements needed to fulfill contractual and government-mandated proxy votes.

San Mateo, Ca

• Maintained and expanded business relationships with over 40 mortgage lenders seeking leads for new customer acquisition. • Provided client support for the setup, launch and retention of new accounts.

San Francisco, Ca

• Established and sustained relationships with high school and community college career counselors to provide them with information regarding the Academy of Art University.• Scheduled and conducted over 50 presentations at high schools throughout the Bay Area to promote educational and career opportunities in art and design.• Generated hundreds of leads for potential incoming students for BFA and MFA programs.