Global Business Process Owner - Installed Base, Service Contracts And Service Data
Current
Aug 2024 - Present
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René Hess Email & Phone Number
Global Business Process Owner @ABB Robotics
at
ABB
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✓ Verified August 2026
3 data sources
Profile completeness 100%
Current company
Role
Global Business Process Owner @ABB Robotics
Location
Mannheim, Baden-württemberg, Germany
Company size
Who is René Hess? Overview
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Quick answer
René Hess is listed as Global Business Process Owner @ABB Robotics at ABB, a with 91049 employees, based in Mannheim, Baden-württemberg, Germany. AeroLeads shows a matched LinkedIn profile for René Hess.
René Hess previously worked as Global Business Process Owner - Installed Base, Service Contracts and Service Data at Abb and Global Process Data Manager at Abb. René Hess holds Master Of Science (M.Sc.), International Management, 1,7 from Steinbeis-Hochschule-Berlin.
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ABB
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Profile bio
About René Hess
René Hess is a global business process owner in the field of digitalization of industrial services and IT processes. He started his career in IA, worked in a central service function during his MBA program, support MO business for more than 8 years in several local and global functions and applies his knowledge now in the Robotics Business Area. Always technology focused he started his career with the graduation as B.Eng. in Mechatronics following his M.Sc in Innovation Technology Management as well as MBA. In parallel, he experienced at ABB hotspots and issues of a major industrial service provider for automation technology, including corporate research on service-oriented Augmented Reality and acting as an executive assistant with focus digital Installed Base Management for the Head of Service, ABB Germany.Currently, he is working in a global environment of software engineers, managers and customers managing requirements, simulation and implementation of large IT projects to trailblaze the best, digitally aided customer journey for industrial automation customers worldwide. Originally grown up bilingually / cross-culturally and being prone to South America and Europe his interests focus multicultural affairs and international business. Apart from work he keeps up with current societal issues volunteering as a next-generation platoon leader in THW, Germany’s Federal Agency for Technical Relief, proving his problem-solving capabilities under difficult preconditions in teams together to get the necessary done.
Listed skills include Microsoft Office, Projektmanagement, Rapid Prototyping, Innovationsmanagement, and 12 others.
Current workplace
René Hess's current company
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Abb
9 roles
René Hess work experience
A career timeline built from the work history available for this profile.
Global Process Data Manager
Current
Apr 2023 - Present
Global Program & Deployment Manager @ Motion Business
- Acting as Division Process Owner for Field Service Lightning on Salesforce platform- Acting as Program & Deployment Manager with tasks such as: _ Master Data Alignment _ Process harmonization & process design _ Coordination of global process & tool rollouts _ Connection of tools within ABB ecosystem (SAP, SFDC, Knowledge & Installed Base DBs, etc.)_ Building the foundation for digital / IOT services
Apr 2019 - May 2023
Digital Business Developer @ Drives Service Germany
- Digital Business Architect for Drives Service Germany- Harmonization of tool landscape spanning field service, repair workshop, training center, technical support, spare parts and service sales department- IT coordinator- Piloting of customer journeys for German market and global rollout- Implementation and management of applications and interfaces (SAP, Salesforce, installed base databases, field service management tools, e-commerce platform, customer portal)-… Show more - Digital Business Architect for Drives Service Germany- Harmonization of tool landscape spanning field service, repair workshop, training center, technical support, spare parts and service sales department- IT coordinator- Piloting of customer journeys for German market and global rollout- Implementation and management of applications and interfaces (SAP, Salesforce, installed base databases, field service management tools, e-commerce platform, customer portal)- Implementation support of ABB Ability™ based services Show less
Jul 2017 - May 2023
Project Manager Installed Base Management, Ups & Drives Service Germany
- Installed base and service history set up- Concept and establishment of data based and digital field service business process- User acceptance and change management with proven results (5% to 100%) - Continuous improvement of market transparency for Drives Service
Oct 2016 - Jun 2017
Executive Assistant To Head Of Installed Base Management Germany
- Setting up installed base for Drives business unit Germany- Management of data journeys for other service units (e.g. robotics, instrumentation) - Knowledge management master (Sharepoint based) - MSc. / MBA studies parallel
Oct 2014 - Sep 2016
Cooperative Education Student @ Abb Corporate Research Center
- Prototyping digital field service (tablet based) - Technology scouting for Augmented Reality in field service- Concept and programming of AR based positioning system - Bachelor thesis: Enhancing an Augmented Reality application with an Indoor Positioning System
Mar 2013 - Sep 2014
Cooperative Education Student @ Abb Measurement Analytics
- Installed Base management of measurement products (gas analyzers & spectrometers) - Market research of german adhesive producer- Quality management of Electrodeless Discharge Lamps @ R&D department
Oct 2011 - Mar 2013
Internship & Working Student
- Administration of 3rd party software contracts for SAP ERP- General IT Support (e.g. VBA / Makro programming) - Quality management
Jul 2009 - Sep 2010
Team & coworkers
Colleagues at ABB
Other employees you can reach at abb.com. View company contacts for 91049 employees →
GG
Garry Gauthier
Colleague at AbbCalgary, Alberta, Canada
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PR
Peter Rolko
Colleague at AbbSlovakia
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عف
عمرو فتوح النجار
Colleague at AbbQinā, Qina, Egypt
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ES
Enzo Suarez
Colleague at AbbArgentina
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KJ
Kateřina Jendrulková
Colleague at AbbHavířov, Moravia-Silesia, Czechia, Czech Republic
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WM
Wellington Mora
Colleague at AbbBrazil
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AB
André Borgan
Colleague at AbbSkien, Vestfold Og Telemark, Norway
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AV
Antonella Vultaggio
Colleague at AbbCalatafimi-Segesta, Sicily, Italy
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AE
Ayoub El Bchiry
Colleague at AbbBrussels, Brussels Region, Belgium
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LY
Lisa Yang
Colleague at AbbMinhang District, Shanghai, China
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Garry Gauthier
Colleague at AbbCalgary, Alberta, Canada
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PR
Peter Rolko
Colleague at AbbSlovakia
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عف
عمرو فتوح النجار
Colleague at AbbQinā, Qina, Egypt
View →
ES
Enzo Suarez
Colleague at AbbArgentina
View →
KJ
Kateřina Jendrulková
Colleague at AbbHavířov, Moravia-Silesia, Czechia, Czech Republic
View →
WM
Wellington Mora
Colleague at AbbBrazil
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AB
André Borgan
Colleague at AbbSkien, Vestfold Og Telemark, Norway
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AV
Antonella Vultaggio
Colleague at AbbCalatafimi-Segesta, Sicily, Italy
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AE
Ayoub El Bchiry
Colleague at AbbBrussels, Brussels Region, Belgium
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LY
Lisa Yang
Colleague at AbbMinhang District, Shanghai, China
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4 education records
René Hess education
Master Of Science (M.Sc.), International Management, 1,7
Master Of Business Administration (Mba), Mba Em Gestão E Planejamento Empresarial, 1,3
Faculdade Da Indústria Iel (São José Dos Pinhais, Paraná, Brazil)
Bachelor Of Engineering (B.Eng.), Mechatronics, Robotics, And Automation Engineering
Mechatronik Und Mikrosystemtechnik
FAQ
Frequently asked questions about René Hess
Quick answers generated from the profile data available on this page.
What company does René Hess work for?
René Hess works for ABB.
What is René Hess's role at ABB?
René Hess is listed as Global Business Process Owner @ABB Robotics at ABB.
Where is René Hess based?
René Hess is based in Mannheim, Baden-württemberg, Germany while working with ABB.
What companies has René Hess worked for?
René Hess has worked for Abb and Sap.
Who are René Hess's colleagues at ABB?
René Hess's colleagues at ABB include Garry Gauthier, Peter Rolko, عمرو فتوح النجار, Enzo Suarez, and Kateřina Jendrulková.
How can I contact René Hess?
You can use AeroLeads to view verified contact signals for René Hess at ABB, including work email, phone, and LinkedIn data when available.
What schools did René Hess attend?
René Hess holds Master Of Science (M.Sc.), International Management, 1,7 from Steinbeis-Hochschule-Berlin.
What skills is René Hess known for?
René Hess is listed with skills including Microsoft Office, Projektmanagement, Rapid Prototyping, Innovationsmanagement, Matlab, Ingenieurwissenschaften, Unternehmensstrategie, and Elektrotechnik.
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