Renée Need Email & Phone Number

Toronto, Canada Area

Africa, Europe, Asia, Central America, North America, Australia/New Zealand

- Traveled to 37 countries across 5 continents both independently and through organized tour companies.- Volunteered at various hostels by providing administrative assistance and organizing daily events for other travelers to enjoy.

Melbourne, Australia

- Recognized as top agent of the month within three months of starting position.- Managed customer interaction from start of issue until completion by providing outbound, pro-active service to ensure customer satisfaction.- Provided a leadership role with the launch of selling maintenance services of previously sold units.

Barcelona Area, Spain

- Provided excellent service when assessing customer’s emergency medical situations and determining whether they are covered by their insurance policy.- Organized time effectively to provide pro-active service to existing customers to ensure they are satisfied with medical care provided while also assisting team on incoming cases through general phone line.- Responsible for planning new travel arrangements for customers who have had their existing travel plans altered due to medical emergency.

Auckland, New Zealand

- Promoted to Operations Supervisor from Direct Sales Consultant position as a result of high sales results, excellent customer service and extensive knowledge of booking system (QIK).- Played an active part of the management team by contributing ideas to improve processes and effectiveness of the centre. - Managed a staff of 30 consultants with the goal of maintaining an excellent service level and driving sales performance.- Resolved customer complaints and issues when the consultants were unable to provide a solution that the customer was satisfied with.

Auckland, New Zealand

- Achieved and exceeded monthly sales targets during time in position.- Led amongst peers when management evaluated the consultants on their call quality provided to customers.- Recognized as a top consultant by being chosen to assist other agents when high value or complex bookings needed to be executed.