Producer for the Online Team for Madden and College Football franchises at Electronic Arts. Formerly the Senior Technical Producer on Wyrdsong developed by Something Wicked Games where I supported development on all core tech-driven systems. I was the production lead and strike team lead on Combat, AI systems, internal tools, proprietary game systems unique to Wyrdsong, Encounter System, and Player Building. Chief collaborator to the Technical Director and lead programmer. Fierce protector of time and resources and developer advocate. I can cut a mean highlight reel showcasing the team’s amazing work with excellent musical choices that will make you smile. I do a bit of everything, and I live to serve the needs of the team.Previously, I was the Senior Producer for third-party games at Jagex; working out of Cambridge, England, United Kingdom, overseeing production efforts for the Publishing arm of Jagex. I supported Space Punks and Melvor Idle, which at the time were the two largest titles in the Jagex publishing portfolio. Prior to Jagex I was the Live Production Lead responsible for managing the Live Operations team on Fallout 76 at Bethesda Game Studios in Austin, Texas. I have over 15 years of experience in the gaming industry with a focus on live operations in games as a service (GaaS). I'm credited, have worked on, or supported 17 titles across multiple studios. I am well-versed in product and launch support in the video game industry.I have over a decade of management experience; managing managers, individual contributors, and senior-level staff, along with hiring, disciplinary actions, budgeting, bonus/salary allocations, headcount forecasting, etc. I spent 7 years as a department leader overseeing Blizzard Entertainment’s CS live operations. I specifically led the Workforce Management team, Live Operations team, Player and Support Insight team, as well as the Voice of the Customer and Internal Affairs programs. These teams worked directly with the overall live operations organization and supported all of Blizzard's flagship titles. I have extensive on-call and partnership experience with Network Operations Centers (NOC), and I have the ability to drive internal and external incidents to resolution.I have a proven track record working on major projects and initiatives with counterparts globally as well as international travel experience. I've lived internationally and supported products developed in the UK, Australia, and Poland to go with my extensive experience in the United States.