Fernando Resende Email & Phone Number

State Of Minas Gerais, Brazil

Belo Horizonte, Minas Gerais, Brazil

Strategic Project Management: Leadership in the management of strategic projects, ensuring effective and punctual delivery.IT Financial Optimization: Experience in optimizing financial resources in the IT environment.Customized IT KPIs: Proficient in creating and customizing IT performance indicators.Strategic IT Software Implementation: Implementation and improvement of strategic software solutions.ITIL Practices (V3/V4): Application of ITIL best practices to improve IT operations.Agile Metrics (Scrum and Kanban): Using agile metrics to manage projects efficiently.Strategic Knowledge Management: Focus on knowledge management to make informed decisions.Leadership in Strategic Projects: Proven leadership in projects that drive strategic results.

Belo Horizonte, Minas Gerais, Brazil

ITIL Management (V3/V4) On-Premises: Solid experience in ITIL practices to optimize IT operations.IT Project Development: Proven ability in projects, from conception to implementation.Compliance (GDPR, LGPD, PCI-re, BACEN): Proficient in ensuring compliance with regulations, including GDPR, LGPD, PCI-re and BACEN.Technology Solutions Management: Expertise in solutions such as BYOD, 2FA Security, Software Licenses and Asset Management, including Telephony and Laptops.Service Desk Support N1 to N3 (National and International): Offering Service Desk technical support in national and international contexts.Cloud Service Management (Active Directory, Google Workspace): Competence in managing cloud services, including active directory administration and Google Workspace.Compliance Management (VMware MDM, Zoom): Experience in ensuring compliance in solutions such as VMware Mobile Device Management and Zoom.Proficiency in tools such as Jira, G-Suite, Microsoft, Typeform and COUPA.Inventory Management and Purchasing (National and International): Skill in managing asset inventory and national and international purchase requests.Biometric/Facial Access Management: Expertise in biometric and facial access systems for security and authentication.Security and Cloud Solutions: Knowledge of IT security and cloud solutions, including antivirus.Desktop and Laptop Maintenance (Windows, Linux, MacOS): Experience in maintaining and supporting desktop and laptop systems.Warranty Management (DELL and APPLE): Ability to manage DELL and APPLE equipment warranties.SAP FI & PM: Competence in SAP FI & PM systems for optimizing business processes.FAQ and Internal IT Knowledge Base: Maintenance of FAQ and IT knowledge base to assist users in autonomous problem resolution.Solutions and Meeting Room Management: Expertise in meeting room operations to ensure effective meetings.

Maravilhas, Minas Gerais - Brazil

SOC/NOC management, AWS Cloud Server, Firewalls, VPN;Management of IT teams (user support, access, end points, purchasing, governance)Project management, software contracting and IT contract negotiations;Team development, including the application of feedback, 1:1 meetings, IDPs and six-monthly appraisals;Management of outsourced services;Cloud Server Management (AWS, Google Cloud): Experience in managing cloud servers, including AWS and Google Cloud, to ensure high availability and performance.Linux and Windows Infrastructure Management: Ability to manage infrastructures with Linux and Windows systems, including technologies such as Hyper-v, Virtual Box, Slack and Trello.Creation and Development of Infrastructure Projects: Expertise in designing and executing IT infrastructure projects to meet the organization's needs.IT Asset Management and Maintenance: Responsible for managing and maintaining IT assets, including networks, smartphones, servers, computers, tablets and L2/L3 switches.Telephony Asset Management: Acquisition, configuration and monitoring of telephony assets, including PABX and smartphones.Network Configuration and Monitoring: Network configuration and control, monitoring with tools such as Zabbix, covering LTSP, Firewall, Links, Backup, Antennas, Redundancies, Cameras and Contingencies.Network Project Coordination: Coordination and execution of network projects, ensuring that they are successful and meet the company's objectives.User Support (L1, L2, L3): Providing technical support to users at multiple levels, ensuring effective resolutions and customer satisfaction.Agrosys ERP (Development and Support): Development and support of solutions in all areas of Agribusiness, using the Agrosys ERP system.

Belo Horizonte, Minas Gerais, Brasil

IT and telephony asset management: management and maintenance of IT and telephony assets, including networks, servers, smartphones and IP telephony systems. Network Projects: Design, coordination and execution of network projects to ensure solutions tailored to companies' needs.Network configuration, deployment and monitoring: Tools such as Zabbix for configuring, controlling and monitoring networks, ensuring fault-free operations.Support for Linux, LTSP and Windows infrastructures.E-commerce: E-commerce solutions, including platform management, conversion optimization and customer experience.Paid traffic: Creation of paid traffic campaigns to increase online visibility and sales through paid advertising: Google Ads and Facebook Ads.Copywriter: Persuasive and creative writing of storytelling campaigns to create high-quality content that attracts and converts customers.Strategic marketing: Creating strategic marketing campaigns, developing effective marketing plans to achieve business goals and drive brand growth.Web Designer: Creating websites and web templates, including high-converting layouts, user experience (UX) and responsiveness to provide an exceptional online experience.

Ibirité

Infrastructure Management Linux, LTSP and Windows.Rockwell Automation logic support.Management and maintenance of IT Assets - Network, Collectors, Servers, Computers, Tablets, L2/L3 Switches.Telephony Asset Management - Acquisition, configuration, monitoring - PABX, VoIP, Smartphones.Network Configuration, Control and Monitoring - Zabbix - LTSP, Firewall, Link, Backup, Antennas, Redundancies, Cameras and Contingency -Design, creation, coordination and execution of network projects.Uptime 99.7%/monthUser support, L1, L2, L3.ERP Agrosys

Belo Horizonte E Região, Brasil

- Launch of Custom and Low format ISO on laptops.- Support in VOIP equipment, Video conference, Printers, proxy server, BDD and etc.- Support in Brazil-China tickets- Manufacturer ticket support and warranty claims- User support- Servers, Network Environments, Traffic and Database Monitoring

Minas Gerais, Brasil

- Conducting maintenance in conference with the team in India.- Management of network servers and VoIP equipment.- Hardware and Software Maintenance.- Intranet, Networks, Switches,- UPS, Generators and Cabling

Belo Horizonte E Região, Brasil

- Hardware and Software Maintenance- Implementation of Systems and Processes- Help and Service Desk Service, Preventive and/or Corrective Maintenance, Backup- Monitoring Network Environments, Server Virtualizations, traffic- License Management, Database, Infrastructure Projects (analysis, scope and execution) and Outsourcing

Belo Horizonte E Região, Brasil

Gerente de logística (Serviços)- Liderança de um time de 12 funcionários.- Gerenciamento de programação de equipes de serviços externos de montagem, desmontagem e manutenção dos equipamentos locados. (Just in Time)- Atendimento de clientes internos e externos- Gerenciamento e conciliação financeira (faturamento contas a receber)- Gerenciamento de previsão de estoque de vendas (Previsto x Realizado)- Contratação e pagamento de TerceirosGerente de logística (Produtos)- Liderança de uma time de 8 funcionários- Mapeamento, acompanhamento e manutenção de estoque de equipamentos.- Gerenciamento e operação de entregas e devoluções (Just in Time)- Contratação de serviços de terceiros e roteirização.- Programação de estoque (PEPS)- Administração do Sistema de ERP Sisloc e Desenvolvimento de previsões.Gerente de Compras - Levantamento de necessidades- Programação de compras- Busca e Análise de novos fornecedores- Cotação e Análise de Orçamentos- Negociação e Aquisição de Equipamentos, Insulmos, EPI’s e Compras técnicas- Avaliação e Cadastro de fornecedores

Belo Horizonte E Região, Brasil

- Controle e gestão de estoque e compras mensais (PEPS)- Recepção e conferencia de produtos terceirizados- Conferencia de contas a pagar junto a fornecedores- Contratação de feelancers para trabalhar em eventos- Criação, e gestão das mídias digitais (AdWords, Meu Negócio, Facebook, Instagram)- Prestar manutenção em equipamentos eletrônicosPrincipais Resultados: Otimização dos processos digitais de solicitação de produtos para eventos e erradicação de retrabalho. Geração de trafego média de 15.000 leads por mês nas páginas digitais da empresa

Bacharelado, Business Administration And Management, General

Pós-Graduação Lato Sensu - Mba, Business Intelligence

Pós-Graduação Lato Sensu - Mba, Information Technology Project Management

Master Of Business Administration - Mba, Gestão Da Tecnologia Da Informação

Master Of Business Administration - Mba, Segurança Da Informação

Master Of Business Administration - Mba, Computer Software Engineering

Pós-Graduação Lato Sensu - Especialização, Redes De Computadores