Reshma Patel Email & Phone Number

Orland Park, Il, Us

Chicago, Illinois, United States

As a dedicated team member in the HR department, I play a pivotal role in ensuring the smooth day-to-day operations of both local market-specific and centralized national non-associate facing HR functions. My responsibilities encompass a broad spectrum of tasks including handling case assignments, completing hire forms, verifying employment, processing Public Service Loan Forgiveness (PSLF) documents, providing associate badge support, managing requisitioning and supply ordering, and more. I am actively involved in supporting the daily auditing of I-9 compliance, provisioning status, dependent documents, and new associate information reporting. Additionally, I oversee the digitalization and retrieval of HR documents while maintaining meticulous in-person paper files to comply with regulatory audits and legal requests. Flexibility is key in my role, as I am proficient in completing both on-site and remote duties as assigned. Above all, I prioritize confidentiality in handling highly sensitive information, ensuring utmost discretion and professionalism at all times.

Montreal, Canada Area

Managed full cycle recruiting for the company ensuring top talent was sourced and placed within roles todrive business operations. Led intake discussions, requisition postings, candidate interviews,compensation recommendations, and preparation of offers to lead the hiring process. Oversawcandidate management using Workday and Taleo ensuring organization of all candidate information.Prepared and led career fairs that improved candidate numbers and developed businesspartnerships for organizational growth. Ensured compliance with hiring policies and procedures fororganized recruitment process. Created relationships with leadership and teams and was expertadvisor on best hiring practices. Sourced candidates utilizing social media, community events,networking, and cold calling and identified individuals with top talent to perform roles.Notable Achievements: Spearheaded hiring for contact center and managed classes of 20 hires ensuringtraining and development for candidates.

Montreal, Canada Area

Led talent acquisition efforts making sure all open roles were filled quickly with top talent. Identifiedand hired candidates for financial services roles utilizing Taleo for efficient management of process.Participated in career fairs networking with potential candidates and creating business partnershipswith organizations to improve company relationships. Oversaw first round interviewing, compliance,and onboarding of candidates ensuring hiring and training process was effective in acclimating newstaff to roles. Communicated with leadership on selection of candidates.Notable Achievements: Oversaw volume of up to 50 requisitions for 2 regions ensuring candidates were selectedeffectively.

Montreal, Canada Area

Oversaw intake program managing training logistics for new staff. Led enrollment, communication,printing guides, travel arrangements, venue booking, catering, and licensing for all events.Coordinated with business partners and professionals to organize process for events includingreporting participant numbers, building calendars, and managing program schedule and delivery.Communicated with participants to receive feedback and implement suggestions to improveprogram.Notable Achievements: Led budget tracking and management monthly to maintain adherence to budgetingrequirements

Montreal, Quebec, Canada

Collaborated with leadership and staff to define, resolve, and lead solution focused customer servicewithin company. Assessed, resolved, and responded to customer issues that were beyond resolutionstrategies for first line staff. Communicated with customers by phone, letter, and email making sureall issues were resolved effectively. Managed strategies and approaches for resolving customer issuesproviding training and guidance to representatives to. Make sure issues were handled effectively.Oversaw day to day responsibilities of managers when coverage was required. Identified policies andprocedures that were barriers to customer service and strategized solutions to be implemented tomore effectively provide customer service that met standards of success. Analyzed areas forimprovement and created workplace best practices that prioritized customer service. Ledprofessional development for direct reports and trained on how to manage customer issues andprovide quality customer service to all clients.Notable Achievements: Spearheaded management of customer services agents and reviewed, approved, andauthorized work for effective management of workflow

Montreal, Quebec, Canada

Certificate, Human Resources Management/Personnel Administration, General

Bachelor Of Arts (Ba), Political Science And Government