● Mostly stay at home mom● Independent contract work and consulted for organizations in process improvement, customer experience, and other business, engineering, or healthcare related projects.● Developed training and virtually trained staff of over 200 virtually for a large psychiatry practice● Providing support remotely on an as needed basis to Emerge Physicians and ED Patient Experience Programs. (previous employer)

● Built projects to support business development, marketing at patient touch points, and public relations.● Drove, led, and sustained hospital ED to #1 out of 83 affiliate hospitals in Patient Satisfaction Scores though understanding hospital’s leadership’s strategic vision, building strong relationships with internal and external stakeholders, working hands on with patients and staff, and developing and implementing innovative ideas to improve patient and guest experience. Emergency department volume more than doubled as more patients preferred hospital over competitors.● Supported the increase of staff engagement and physician engagement metrics while improving patient and customer experience.● Project Manage ED physician issues to closure. Completed 120+ issues.● Recruited, hired, and managed a staff of 4 patient experience programs. Developed a rigorous interview process for applicants.

● Developed and executed an operating plan based on strategic goals for interdisciplinary grassroots initiative Patient Safety in the OR Every time Program working with all surgery disciplines. Supported staff, physicians, OR leadership, SCORE executive sponsors, and CSHS Senior C-Suite Executive Leadership. Over the course of the year, teams have launched 35+ projects. Efforts have resulted in statistically significant improvement of 3.5% it in the Patient Safety culture questions of the Annual Employee Survey. Project has impact over 500 staff and physician.● Facilitate, plan, and execute the house wide interdisciplinary, 40+ members of Patient Safety Council and weekly integration meetings with Sr. Leadership Co-Chairs and Vice Co-Chairs of Council.● Lead, provided work direction, mentored, and coached Interns and Performance Improvement Facilitators I and II on projects.● Facilitate Operating Room (OR) team to drive sustainment for reducing Colorectal SSI rates for an organizational wide project. ● Support Manager in improvement and development efforts for Performance Improvement Strategy and Team.

Acquisition Project Coordinator● Support HHI President, Senior Leadership team, and Director of Business Development in planning and execution of a 80 day business transition plan for Day 1 with new parent company, Spectrum Brands. Ensured that HR, Sourcing, IT, and Legal approval. ● Develop and managed operating model, meeting cadence, and templates for business transition plan for Day 1 and on-going. ● Planned executive retreat and working session with process for effective planning and transition.Advanced Quality EngineerQuality Improvement Project Manager● Drove 18% reduction, to date, in Cost of Quality on a base of $39.1 million in 3 years by implementing process improvement projects ● Led and managed a critical customer experience task force, comprised of team members from all business functions, for a $100 millionbusiness to prevent loss of sales using the DMAIC methodology. Successfully completed 23 projects, increasing shelf space by 10%, reducing customer returns by 40%, and defective returns by 36%.● Streamlined and standardized End of Line Audit process and Defects per Million (DPM) metric at all divisional manufacturing facilities to detect potential customer issues, resulting in a 900% DPM increase and a $1 million reduction in customer retail defects. ● Developed a sustainable process to analyze and report customer quality issues to drive continuous improvement initiatives using information from 21 different data points including consumer, retail, and internal data.● Supported launch Net Promoter Score within HHI business as a key team member of a cross-functional team.

Divisional Quality Systems Lead Auditor● Audited quality systems and process controls for all eight Security Hardware manufacturing facilities, located in US, Mexico, and China. ● Responsible for managing divisional quality systems, including manual, procedures, work instruction, and forms. ● Collaborated with facilities Quality Managers and teams to build a structured quality foundation in key process areas. ● Provided knowledge and support to develop the three-year quality systems strategy plan.Divisional Quality Metrics & Scorecards Lead● Managed, tracked, created scorecards, and reported on all divisional quality metrics.● Facilitated monthly divisional quality meetings with Quality Managers and Operations Leadership to review metrics and projects.New Product Introductions Quality Engineer● Collaborated in multi-disciplinary teams to launch 3 new product programs. Project completed on-time with all quality documentation.

● Led quality improvements for 50 suppliers to reduce warranty expense by 30% and reduce rejected parts by 40%. Completed 55 projects.● Assessed quality systems of 20 Top Action suppliers to drive system and process improvements.

● Audited and provided best practices to Deere facilities in Mexico and India for baseline and follow-up audit in manufacturing, leadership,and supply management for company-wide quality initiative. Both facilities were certified to a Silver Certification in manufacturing in follow-up audit.● Scored, presented, and wrote final reports to facilities’ top management to showcase valuable practices and systemic issues.

● Led a cross-functional Quality Improvement Team including design, supplier quality, and manufacturing to reduce low-hour warranty dollars by 71%, improved manufacturing first pass yield by 20%, and successfully completed 41 projects in one fiscal year.● Responsible for daily decisions to assist with production quality issues to contain, determine root cause, and execute ship holds.● Assisted in launch of SAP and created multiple reports in Business Warehouse and VBA for the quality organization.● Managed by providing work direction for a wage quality technician, inspector, and part-time student who successfully completed 8 projects.