Station Manager
Currenta) Work with different companies for international operation. Work in the operational issues through related department. Administer In-flight Service items and matters.b)Must possess strong leadership skills, well developed organizational and management skills and flexibility in decision-making process.c)To be able to demonstrated effective business like communication skills,both verbal and written.d) To be able to analysis situations and provide effective solutions and suggest/implements methods to prevent repetitions.To establish and manage business like relationships at all levelsj) High level of versatility and to be able to adapt many varied needs of the operations/people.k) Demonstrate high-level personal qualities in relation to adaptability, commitment, ability to apply sound judgment and reasoning, ability to effectively time manage and prioritize taskse) Develop strong relationships with key contacts within accountable divisions f) Establish priorities and plans by setting daily briefings to guide the regional team on the plan of action for the day; n) To keep smooth work flow operational processes and to ensure Supervisors are in line with their key areas of responsibilities and that overall performance is as per corporate standards; o) Monitor work flow processes to ensure CR team completes assigned tasks and meets set deadlines to provide resolutions to customers in a timely manner; g) To ensure official responses sent to customers are in line with corporate communication policy and is in the best interest of Airlines. h) To maintain administrative records of service recovery offers and ensure all relevant information pertaining to the cost involved is kept under reference; i) Liaise and co-ordinate with other sections/stations within the organization to collate required information and identify root causes of problems faced by passengers as perceived; **Undertake any other duties as appropriate with the level and role of the job.**
