Kip Brinckman Email & Phone Number

Denver, Colorado, United States

Oversee Accounts Payable Invoice Processing, Payment, Supplier Maintenance & Expense Management teams. Ensure the timely, quality and accurate processing of invoices, expense reports and payments.Work with leaders across the organization to align Accounts Payable processes with those of the business, optimizing efficiency. Drive the strategic vision of the Accounts Payable team; identifying opportunities for automation, global process alignment and increased customer service satisfaction.Lead the team’s adherence to internal controls for payment and related processes. Measure Key Performance Indicators of Accounts Payable team to evaluate individual and team performance, address performance opportunities and report KPI's to Executive Leadership.

Boulder, Colorado, United States

Broomfield, Colorado And Salt Lake City, Ut

* Oversee Accounts Payable, Travel/Expense Management, Print/Mail/Courier Services and Broomfield Facilities for an 8 Hospital and over 131 Clinics in a Health Care region for Intermountain Health.* Lighthouse Implementation Partner for ImageNow, Brainware and Optical Character Recognition system upgrades.* Integration Project Owner for Concur Travel* Oversee multiple financial obligations for the PEAKS Region (legacy SCL Health) a $2.2B organization.

Greater Denver Area

Directed all aspects of global credit decisions, collections efforts and reporting for the export & licensing business partnerships in over 100 countries world-wide. Managed financing, negotiations, auditing activities, contract compliance, financial risk management, analysis, reporting and credit research efforts for the division.

Call center strategy & recommendations, Vendor Partner selection and implementation for customer care / sales call centers, Internal “Work at Home” agent implementation, Workforce Management leadership of the agent scheduling and call center routing for 1.4 M calls per/mth, Business continuity planning for strike outages/acts of nature/natural disasters, Responsible for Vendor Partner Contracts and Master Services Agreements, Implement Next-Generation systems & processes at call centers

Served as the Sprint CSAT liaison to IBM and the Vendor partner call centers. Project managed numerous technical, operational and strategic portions of the Sprint / IBM transition, migration and transformation initiatives. Previous roles include Manager of LD and PCS eCommerce and eCare customer experience centers. Responsible for the development and the validation of new web reporting applications for PCS and MMO Sales & Service in the following areas: sales, service, leads/penetration, performance indicators, operational metrics, channel and environmental reporting. Provided analysis and executive reporting for MMO and PCS management teams.

Establishment and implementation of a cross-functional “One Sprint” payroll call center supporting 90,000 active employees and 15,000 pensioners in 49 states with a staff of 30. Managed Sprint-wide Payroll, Garnishments & Disbursement Web Development. · Consolidated Sprint Payroll under a single Management structure.· Converted all Sprint divisions to a single Shared Service Center for Payroll and Benefits.· Managed the Web enabling of Sprint Payroll saving the company $1.8M annually in printing and mailing expenses.· Rolled out IVR Self Service alternatives and call tracking applications.· Reduced average speed of answer for customer service by 40%.· Checks reduced by 20% and obtained a 90% Direct Deposit rate· Reduced call volumes by 19% and unit costs by 15%

· Managed the various payrolls for the entire chain.· Responsible for W-2 issuance.· Administered EDCP and Retirement Benefits

· Participated on two Acquisition Teams.· Analyzed and implemented float and leveraging opportunities.· Developed the detailed budgets for 4,800 stores.· Produced reports and analysis for the Controller and CFO

B.S, Business Administration; Finance/Economics

Activities and Societies: National Honor Society

Mba, Business / Finance

Activities and Societies: Honor Society, Student Council Representative, Eagle Scout AssociationResident Director and Resident Assistant.