Matthew Pohl Email & Phone Number

Sacramento, California, United States

Houston, Tx | Fairfield, Ca

Responsible for developing and implementing effective strategies and best practices to exceed sales objectives and deliver exceptional customer service. Drives daily sales interactions towards completion and positive customer interactions. Coaches team of Sales Consultants in sales techniques, communication skills, and relationship management practices. Tracks sales performance to assigned budget, conversion, compliance, and Sales Consultant staffing and hiring targets.· Collaborates across functional departments to improve customer experience, sales, and team effectiveness· Created behavioral integration training for implementation of Kelly Blue Book Instant Cash Offer as added tool· Training through individual development plans and development for sales consultants towards continuous improvement of results

Houston, Texas Area

Directed daily store operations as Store Manager, including staff management, budget management, merchandising, business development, inventory management, loss prevention, cash management, and process improvement. Hired, trained, and developed sales associates and shift leadership team to consistently exceed sales and customer service targets. Worked directly with customers to address any arising issues and quickly resolve problems while leading by example for store sales associate team.·Utilized Excel skills to create spreadsheet for forecasting, scheduling, staff deployments, and labor tracking·Led teams year-after-year to top-rated service performance while consistently increasing sales over last year·Achieved 86% Net Promoter Score for 2015 with 9% growth while maintaining growth amid declining traffic

Houston, Texas Area

Provided sales management and customer service leadership for this leading retail brand, including supporting achievement of the organization’s objectives and targets. Recommended ongoing best practices and strategies to drive excellence in stores. ·Drove strong sales metrics improvement at each store location while supporting store and employee performance

Greater St. Louis Area

Managed corporate in-kind giving program and administered charitable grant programs supporting company objectives. Utilized software applications for process improvements, including creating dynamic responsive Excel sheets and Access databases.

Sacramento, California Area

Featured in two company training videos for all associates based on demonstration of exemplary guest engagement performance.

Sacramento, California Area