Nicholas Mauro Email & Phone Number

Boston, MA, US

Natick, Massachusetts, United States

As a Technical Expert at Apple, my primary responsibility was repairing various iPhone models. I handled a range of tasks including display, camera, and rear glass replacements. In this role, I also utilized my certifications as an Apple iOS Technician and Apple Mobile Technician to diagnose and troubleshoot issues across different platforms such as iOS.

Natick, Massachusetts

As a Technical Specialist at Apple, my role consisted of diagnosing and troubleshooting a variety of hardware and software issues across iOS, iPadOS, TvOS, and WatchOS platforms. In addition to my core responsibilities, I enhanced customer experiences by offering live demonstrations and personalized setup sessions.

Natick, Massachusetts

Assisted with daily operations such as visual merchandising, client experience, associate training, development and monograming. Extensive product knowledge training of all Coach, Kate Spade and Stuart Weitzman (Tapestry, Inc.) brands.

Shrewsbury, Massachusetts

Provided in-person support and training to existing partners. Remotely contacting and coordinating meetings with new partners. Collaborated with the Driver Operations team to enhance support processes. Helped existing driver-partners troubleshoot any issues they experience.

Marlborough, Massachusetts

Managed numerous delinquent consumer and commercial accounts. Provided members with short-term/long-term payment arrangements and financial coaching options. Provided branches support with delinquent or locked accounts.

Natick, Massachusetts

As a Specialist at Apple, my role was to assist customers by answering their questions and explaining the features of various Apple products and third-party accessories and software. I was focused on enhancing the customer experience through live demonstrations and personalized setup sessions.