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Reuben Chapman Email & Phone Number

Technical Support Engineer at ServiceMax
Location: Milton Keynes, England, United Kingdom 5 work roles 2 schools
1 work email found @servicemax.com LinkedIn matched
✓ Verified July 2026 4 data sources Profile completeness 100%

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Work email r****@servicemax.com
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Current company
ServiceMax
Role
Technical Support Engineer
Location
Milton Keynes, England, United Kingdom
Company size
592 employees

Who is Reuben Chapman? Overview

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Quick answer

Reuben Chapman is listed as Technical Support Engineer at ServiceMax, a with 592 employees, based in Milton Keynes, England, United Kingdom. AeroLeads shows a work email signal at servicemax.com and a matched LinkedIn profile for Reuben Chapman.

Reuben Chapman previously worked as Senior Support Engineer and Client Success Engineer at Ibm and Senior Support Engineer at Daeja Image Systems. Reuben Chapman holds A Levels, Maths - B, Physics - C, Chemistry - E from Richard Taunton College.

Company email context

Email format at ServiceMax

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{first}.{last}@servicemax.com
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Profile bio

About Reuben Chapman

Experienced senior technical support and client success engineer, a specialist in quickly learning and becoming a Subject Matter Expert on proprietary software and then applying this knowledge to manage multiple customer-centric technical and sales support roles.A genuine asset with a recognised commitment to excellence, verbal and written communication skills and technical problem solving abilities coupled with extensive experience in building great relationships with customers and colleagues alike across all cultures, both inside and outside an organization.ACHIEVEMENTS:• Support team hit record NPS score of 95% for 2020.• Early adoption and development of SalesForce• Delivered customer satisfaction both pre and post sales as key customer advocate.• Reversed escalated complaints from several large high profile customers into customer success stories.• Instrumental in closing several large revenue deals with high profile customers.• Managed successful partnerships with third party providers of software embedded in IBM products.• Educated customers and colleagues alike as acknowledged Subject Matter Expert. • Directly contributed to improvements product performance in collaboration with development team.• Drove improvements in technical documentation from 20% to 80-90% of support tickets handled.CORE SKILLS• Extremely client focused and self-motivated• Technical Problem Solving• Driven Subject Matter Expert• Excellent Communication Skills with customers and colleagues alike• Good analytical thinking & negotiation skills• Ability to translate business requirements into a technical roadmap• Technical documentation• Delivering clear and concise presentations/coaching/training at classroom or 1-1 mentoring level• Small scale coding and debugging• Ability to work with customers and stakeholders at all levels and across cultures• Use and knowledge of wide range of software tools and productsCORE TECHNOLOGIESSalesforce, Drupal, Rational Team Concept, HTML, JavaScript, Enterprise Content Management, SaaS, Cloud Support, GitHub, Box, Fiddler, Apache Tomcat\WebSphere

Listed skills include Software Project Management, Requirements Analysis, Enterprise Architecture, Enterprise Software, and 14 others.

Current workplace

Reuben Chapman's current company

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ServiceMax
Servicemax
Technical Support Engineer
pleasanton, california, united states
Website
servicemax.com
Employees
592
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5 roles · 32 years

Reuben Chapman work experience

A career timeline built from the work history available for this profile.

Technical Support Engineer

Current
Servicemax
Jul 2021 - Present

Senior Support Engineer And Client Success Engineer

Ibm

Milton Keynes, United Kingdom

Team leader providing daily technical support at customer and engineering level for Enterprise Content Management software. As acknowledged Subject Matter Expert, role also includes providing technical training, mentoring and documentation for core product plus technical sales and high revenue client advocacy worldwide.• Handling 20-30 concurrent tickets with recreation\debugging of reported issues and working with customers, engineering and other stakeholders daily.• Use of… Show more Team leader providing daily technical support at customer and engineering level for Enterprise Content Management software. As acknowledged Subject Matter Expert, role also includes providing technical training, mentoring and documentation for core product plus technical sales and high revenue client advocacy worldwide.• Handling 20-30 concurrent tickets with recreation\debugging of reported issues and working with customers, engineering and other stakeholders daily.• Use of SalesForce, Slack, Box and IBM Rational Team Concept systems to track tickets, collaborate with engineering and raise defects and enhancement requests.• Creation of standalone test harnesses in HTML and JavaScript code to recreate complex customer issues.• Providing HTML and JavaScript based custom code solutions using proprietary HTML parameters and JavaScript API’s.• Deeper level debugging of issues using custom debug output, Browser Dev Tools, Fiddler• Daily scrum engagement with engineering team following Agile methodology to develop and enhance the product based on understanding of customer needs and current issues.• Writing technical articles and documentation using Drupal and other in-house tools.• Engaging with third party library providers via GitHub and own CRM systems to log defects. Show less

Apr 2014 - Jul 2021

Senior Support Engineer

Daeja Image Systems

Milton Keynes, United Kingdom

Telephone and email support for all customers across all productsSupporting all marketing and sales activities with technical sales supportTesting of fixes and releasesQuotation and invoice processingResponsible for all product documentationBackups Administrator

Oct 2004 - Mar 2014

Support Engineer

Energy Auditing Agency Ltd

Milton Keynes, United Kingdom

Telephone and email support for all customers across all productsDelivered training courses, both in-house classroom style and bespoke on-site at customersManagement of larger customer Bureau contractsQuotation and invoice processingTesting of fixes and releases

2000 - 2004 ~4 yrs

Technical Manager

National Energy Services

Milton Keynes

Telephone and email support for surveyors and architects using energy rating softwareTraining of surveyors and ultimately, other trainersSurveying of properties for energy ratingsDeveloped software "Office Environment Designer" - lead architect for main interface written in VB3.0

1995 - 1999 ~4 yrs
Team & coworkers

Colleagues at ServiceMax

Other employees you can reach at servicemax.com. View company contacts for 592 employees →

JH James Hough James Hough Colleague at ServicemaxStirling, Scotland, United Kingdom View → MA Michelle Ashley Michelle Ashley Colleague at ServicemaxSan Francisco Bay Area, United States View → JS Jon Scott Jon Scott Colleague at ServicemaxSan Francisco Bay Area, United States View → SD Shane Dunfee Shane Dunfee Colleague at ServicemaxPhiladelphia, Pennsylvania, United States View → NS Nivedita Sharma Nivedita Sharma Colleague at ServicemaxBengaluru, Karnataka, India View → TS Therese Stoffel Therese Stoffel Colleague at ServicemaxMinneapolis, Minnesota, United States View → MP Madhavan Parthasarathi Madhavan Parthasarathi Colleague at ServicemaxBengaluru, Karnataka, India View → AM Alex Massie Alex Massie Colleague at ServicemaxSmyrna, Georgia, United States View → JE Jeff Emlet Jeff Emlet Colleague at ServicemaxUnited States View → AH Anthony Harris Anthony Harris Colleague at ServicemaxUnited Kingdom View →
2 education records

Reuben Chapman education

A Levels, Maths - B, Physics - C, Chemistry - E

Richard Taunton College

O Levels - All Subjects, Maths - A Physics - A Biology - C Chemistry - A Geography - C French - B English

Hampton Park Comprehensive, Southampton
FAQ

Frequently asked questions about Reuben Chapman

Quick answers generated from the profile data available on this page.

What company does Reuben Chapman work for?

Reuben Chapman works for ServiceMax.

What is Reuben Chapman's role at ServiceMax?

Reuben Chapman is listed as Technical Support Engineer at ServiceMax.

What is Reuben Chapman's email address?

AeroLeads has found 1 work email signal at @servicemax.com for Reuben Chapman at ServiceMax.

Where is Reuben Chapman based?

Reuben Chapman is based in Milton Keynes, England, United Kingdom while working with ServiceMax.

What companies has Reuben Chapman worked for?

Reuben Chapman has worked for Servicemax, Ibm, Daeja Image Systems, Energy Auditing Agency Ltd, and National Energy Services.

Who are Reuben Chapman's colleagues at ServiceMax?

Reuben Chapman's colleagues at ServiceMax include James Hough, Michelle Ashley, Jon Scott, Shane Dunfee, and Nivedita Sharma.

How can I contact Reuben Chapman?

You can use AeroLeads to view verified contact signals for Reuben Chapman at ServiceMax, including work email, phone, and LinkedIn data when available.

What schools did Reuben Chapman attend?

Reuben Chapman holds A Levels, Maths - B, Physics - C, Chemistry - E from Richard Taunton College.

What skills is Reuben Chapman known for?

Reuben Chapman is listed with skills including Software Project Management, Requirements Analysis, Enterprise Architecture, Enterprise Software, Cloud Computing, Business Development, Javascript, and Software Development.

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