Reva L. Email & Phone Number

New York, New York, United States

Oversee and ensure the overall success of global coaching programs engagements by providing day-to-day support to key stakeholders and platform users through the sales and engagement lifecycle, from implementation planning to off-boarding and renewal. Work with designated Account Executives to manage and grow $2.6 million in renewal revenue for global SMB and Enterprise clients.Deliver white glove-service on customer engagements, while maintaining alignment with SLAs and product deliverables. Manage project plans, workflows, logistics and communications for client implementation planning and onboarding.

New York, New York, United States

Oversee and ensure the overall success of global coaching programs engagements by providing day-to-day support to key stakeholders and platform users through the sales and engagement lifecycle, from implementation planning to off-boarding and renewal. Work with designated Account Executives to manage and grow $2.6 million in renewal revenue for global SMB and Enterprise clients.Deliver white glove-service on customer engagements, while maintaining alignment with SLAs and product deliverables. Manage project plans, workflows, logistics and communications for client implementation planning and onboarding.

New York, New York, United States

Human Made helps organisations drive customer engagement, reinforce brand value and improve operations with digital solutions powered by Altis, our WordPress digital experience platform. Over the past 10+ years, we’ve helped brands such as TechCrunch, CapGemini and USA Today build and deliver their digital strategies, transforming the way people interact with some of the most visited websites in the world. We have deep expertise and investment in using WordPress as a tool to create large-scale platforms, websites, and applications that drive transformational business value. Our decade of experience in agile delivery and passion for open source solutions supports clients in their journey to embrace the edge of innovation. Human Made is a fully distributed company, with employees based remotely around the world.

New York City Metropolitan Area

Central point of contact for scheduling North American and UK based corporate training for global facilitation team.Manage consultant utilization based on skill set, client solution, and availability. Maximize utilization of facilitation resources, ensuring that consultants meet monthly, quarterly and annual targets. Prepare necessary reports capturing this data for leadership team.Liaise with sales consultants, project managers, accounting team to ensure engagement success - pre and post-delivery.Provide administrative support during the roll out of assessments prior to corporate training and coaching events. Manage project launch, participant and evaluator completion, reporting and deadlines.Collaborate with team to develop and streamline standardized operating processes for overall internal alignment and on-boarding.Engage in the roll out and induction of new systems to improve global resourcing and reporting.

New York City Metropolitan Area

Day-to-day project management and client support for corporate training programs and coaching sessions. Prepare materials and solidify logistics for program. Track client plans, project progress, and client activity from beginning to end. Assist client manager and client director with proposals, presentations, budgeting, and forecasting.Maintained a strong relationship with clients while providing high level administrative and project support to client and consultant teams. Drive best learning and business outcomes throughout engagements by implementing tools, resources, and processes within assigned projects.

Greater New York City Area

Conducted receptionist duties and provided administrative support to a team of five leaders at this real estate company based in Midtown Manhattan. Worked on ad hoc projects including planning and executing events with the Spring Creek Recreational Fund nonprofit organization.

Greater New York City Area

Provided administrative support for the Manager of Scholarships and Admissions team including data entry of confidential student information, word processing, memo writing, telephone management, filing, scanning, faxing, and copying. Conducted research through various City University of New York databases containing confidential information for the preparation of excel spreadsheets and reports. Provided information to students, parents, and faculty members via telephone, email, and face-to-face correspondence.

Newark, New Jersey

Built and maintained the relationships of current and potential clients in the U.S and abroad by conducting day-to-day correspondences, scheduling, meetings on behalf of the CEO. Directing work flow of staff, consultants, and interns through creating orderly systems. Preparation of research, reports, company presentations, proposals, account management, event coordination, public relation duties and talent relations. Updated social mediums, and wrote press releases.

New York Division

Provided event coverage through photography and writing editorial styled reviews for clients in the New York City area and assigned countries in the Caribbean region. Conducted interviews with talent, events attendees, hosts and event planners. Marketing the company to prospective clients, advertisers and website users. Worked with a team to maintain a structure for successful coverage, brand development and improvement.

West Hartford, Connecticut

- Performed call center duties and operations, as well as minor clerical work.- Contacted, assisted and provided updated information concerning the University of Hartford, to students, parents and alumni via telephone, email and postal mail.- Worked as a team towards a goal during the Annual Fund fiscal year.- Brain stormed ideas that will benefit the long term operation of the Call Center's functionality, and meeting its goals.

Bachelor Of Arts (B.A.), Mass Communication/Media Studies

Journalism