Senior Process Executive
Current● Managed end-to-end order management process ensuring accurate and timely order fulfillment and aligned with company guidelines and policies.● Collaborated with sales, finance and compensation teams to ensure seamless order processing and resolution of any issues.● Analytically interpreted sales data to identify trends, recommend improvements, and implement best practices in order management.● Conducted regular training sessions for team members on order management systems and processes, enhancing team performance.● Demonstrated proficiency in managing various sales orders, including renewal, stocking, royalty, hardware, software orders.● Optimized Return Merchandise Authorization (RMA) processes, leading to faster handling of returned goods.● Resolved customer inquiries and issues related to order status, ensuring high levels of satisfaction and support.● Consistently exceeded performance metrics set by management, earning recognition as a top performer within the team.● Managed order adjustment cases for shortage, overage, incorrect product, zero, and overnight shipments, as well as credit requests.● Handled product information such as Bill of Lading (BOL), Proof of Delivery, and Packing slips.● Addressed internal and external client service queries and escalations through email, calls, and instant messaging.
