Revathi Gowda Email & Phone Number

India

Bengaluru Area, India

Leading a small team of up to 15 to 20 staff.Implementing quality procedures within teamApplying a degree of judgment, initiative and flexibility to resolve day to day difficulties within area of responsibilityAssisting with the management of suppliers and customers with respect to logistic operationsDevelop relationships and collaborate with cross functional departments in Richmond, Nu Mark Innovations Customer Service Departments, and key 3rd party entities to learn business processes and implement improvementsBachelor’s degree in business or related military experience with at least 3 years of applicable experience. Strongly prefer leadership experienceUtilize team members effectively to deliver agreed targets to required quality and outputTake responsibility and support the departmental manager in achieving departmental and divisional KPIs and objectivesConduct regular 1-1 meetings

India

Co-coordinating with the vendors for procurement of the products.Monitors and analyses vendor performance in order to assure compliance with service level agreements and continuous improvement of the service.Reporting requirements and any financial “penalties” of vendors for poor performance.Maintaining a calendar of contract activities (schedule of dates for milestones, key deliverables, meetings, communications, reports, invoice delivery, etc.).Handling the Market places such as Amazon, Flip kart, Snapdeal,Pepperfry, Fab Furnish, Paytm etc. (End to end fulfilment ) Processing online orders from all marketplaces.Responsible for order entry, administration, and shipping of marketplace orders. Coordinating with all marketplace team members to ensure all the orders processed smoothly.Maintains all new and pending orders reports on daily basis in a systematic manner. Maintain on no SLA and delivery breaches in all marketplace panels. Communicating needs & objectives to managers & key personnel in procurement, logistics & distribution.Accurately calculating total supply chain costs in relation to proposed new projects.Handling all the inbound and outbound orders Coordinating with the customers for the transit orders for the smooth delivery of the orders

India

Handling the EPBX Board and transferring the calls to the different departments.Managed receptionist area including greetings visitors and responding to telephone and in person requests for information.Maintained the front desk and reception area in a neat and organized fashion.Handling incoming calls and outgoing calls.Handling picks ups for the PAN India pickups as per Client request.Coordinating with the entire branch in India for the smooth delivery of the shipments Handling and processing customer’s queries through phone and Emails.Following up with the with pan India for the orders deliveries.Maintaining the transit shipments reports for follow ups.Manage/Coordinate transport of Shipments from Origin to destination.Managed and ensured performance of customer service programs.Track and trace all shipments, confirm departure, arrival, customs clearance, POD’s as specified by customer standard operating procedures.Emailed suppliers, carriers and customers with shipping updates.Communicated with dispatchers, warehouse and customer regarding the outgoing orders.Handing both the Domestic and International Shipments.