Revathi Gowda Email & Phone Number

Bangalore

HNG Retail Pvt Ltd- SCM LeadCo-coordinating with the vendors for procurement of the products.Monitors and analyzes vendor performance in order to assure compliance with service level agreements and continuous improvement of the service.Maintaining a calendar of contract activities (schedule of dates for milestones, key deliverables, meetings, communications, reports, invoice delivery, etc.).Ensure the goods and services are received, managed and accounted for in a timely and accurate manner.Handling the Market places such as Amazon, Flipkart, Snapdeal,Pepperfry, Fab Furnish, Paytm etc. ( End to end fulfillment ) Responsible for order entry, administration, and shipping of marketplace orders. Coordinating with all marketplace team members to ensure all the orders processed smoothly.Maintains all new and pending orders reports on daily basis in a systematic manner. Maintain on no SLA and delivery breaches in all marketplace panels. Providing accurate routing information to ensure that delivery times and locations are coordinated.Accurately calculating total supply chain costs in relation to proposed new projects.Handling all the inbound and outbound orders Coordinating with the customers for the transit orders for the smooth delivery of the orders Coordinating with the respective logistics partners for the shipment delivery Handling all the damanged goods claims as well as the reverse pick ups .Coordinating with the respective clients as well as the customers for the PAN india Pick ups .Generating the MIS Report for the Mangers ,And sending the Reports to the respective market placesInteracting with the customer for the NDR Shipments Handed the irated customers.SUPPLY CHAIN: Planning of procurement, production, inventory control, logistics and distribution.Established strong cross functional relationships as a member of the E-commerce Logistics team.

Bengaluru Area, India

Handling the EPBX Bord and transferring the calls to the different departments.Managed receptionist area including greetings visitors and responding to telephone and in person requests for information.Maintained the front desk and reception area in a neat and organized fashion.Handling incoming calls and outgoing calls.Handling picks ups for the PAN India pickups as per Client request.Coordinating with the entire branch in India for the smooth delivery of the shipments Handling and processing customer’s queries through phone and Emails.Following up with the with pan india for the orders deliveries.Maintaining the transit shipments reports for follow ups.Manage/Coordinate transport of Shipments from Origin to destinationManaged and ensured performance of customer service programs.Track and trace all shipments,confirm departure,arrival,customs clearance,POD’s as specified by customer standard operating procedures.Prioritized order security,accuracy and on time pick up and deliveryEmailed suppliers,carriers and customers with shipping updates.Communicated with dispatchers, warehouse and customer regarding the outgoing orders Handing both the Domestic and International Shipments Handling the International Shipments pick ups from over seas.Coordinating with the customs clearance for the respective paper works with the client for the smooth clearance. Generating MIS Reprot for Domestic and International Shipments..