Revathi Krishnamurthy Email & Phone Number

India

• Tracking SLA for each Business unit within the product to make sure the fix requested by the client is provided within the stipulated time.
• Providing the Quality scorecard to the Management on a weekly basis, this report tracks the inflow, outflow outstanding and client rejected defects.
• Preparing monthly dashboard to the senior management, which explain in detail on the SLA met by the each Business unit in the product and provide the reason for poor performance and higher defect inflow.
• Keep tracking of the resource movements within the Business units and the new resource into the product and maintain the detailed Man power.
• Generating the monthly metrics for track the product performance.
• Track Timesheet data, follow up with resources on their missing time and provide analysis on time spent for Management, Training etc…

India

• Managed and handled proofing team deals with India business both Domestic & NRI customers General Ledger Reconciliation & Substantiation spread across Banking and Cards, ATM, Investment & Insurance and Assets and Loans.
• Nostro accounts of the NRI business and liaise with the corresponding banks internationally to resolve discrepancies in the same, thus resulting in exception reduction.Analysis of Nostro and mirror entries for Client.
• Providing Daily match offs on the credits and debits flowing into various Nostro held by Client India in USD, GBP, and EUR, JPY, AUD, CAD etc.
• Following up for the UPI items in Nostro) and ensure logical resolution and closure.
• Resolve Suspense exceptions and mismatches, involving interaction with different Client's India entities to ensure balances are as per RBI requirements.
• Regulatory/Internal Reporting of Ageing & unmatched entries with reasoning & solutions.

India

• Reconciliation process of Deposits, FIS, MF & FCY Loans
• Expertise in MIS Support, Reconciliation process.
• Knowledge of Wealth management Process, HMRC. Investment Banking of FIS & MF
• Escalation of cases in time and tracking the resolution to Closure.
• End to End Support for Relationship Managers, Regional Heads and Branch Heads Office.

India

• Handled Deposit bookings, and transfers performed in various currencies to third party customers for all NRI clients across the globe and excelled business targets.
• Ensuring seamless delivery of FX Conversions for the NRI Unit amounting to an intraday volume of 4 Mio USD and Electronic Fund Transfer for NRI Clients across the Globe averaging 500 transactions a day with an outflow.
• Daily treasury FX MIS in Singapore Booking centre and RBI regulation reports.
• Customer original documents handling without delay and reporting to FE sales and operations
• Accomplished successful implementation of:- Automation of the Daily estimate of the Conversion Volume resulting in improvement of turnaround time.- Module automation of FX rate maintenance spread in the system
• Handling successful Migration process between the Booking centres for Clients' NRI customers.- Maintenance and stabilization of the entire NR Treasury and deposit operations Process from Clients.

India

• Ensure seamless delivery of FX Conversions for the NRI Unit amounting to an intraday volume of 4 Mio USD and Electronic Fund Transfer for NRI Clients across the Globe averaging 500 transactions a day with an outflow of.
• Booking and executing deals for High net worth customers with Treasury in INDIA and SINGAPORE
• Reporting the Daily CCY conversion volume to the treasury.
• Coordination with treasury to get rates to resolve various position exceptions created due to incorrect reporting.
• Handled all inward split across currencies, which involves credits to Rupee Checking accounts, new Accounts, FCNR Deposit booking, Collection Remittance and EEFC credits.
• Reporting of Day End position and closing CCY conversion Module as per RBI norms.

India

• Managed Processing/Collection of Outstation instruments for all GCB Customers in both INR and Foreign Currencies.Cheques sent for clearing are validated and processed depending upon the collection type, which is.
• Co ordinate Collection of Fixed Deposit Receipts for NRI customers.
• Ensure timely Collection of Dividend warrants for NRI customers as per RBI requirements & other regulatory requirements.
• Track and issue Foreign Inward Remittance Certificates.
• Vendor Management and visitation ensure smooth preprocessing of cheques for collection.Various MIS preparations and reporting to Management like Performance reports of Vendor, Error Reports etc.,