Revathi Krishnamurthy Email & Phone Number

Chennai, Tn, In

Pune, Maharashtra, India

Chennai, Tamil Nadu, India

Skill Set: CPaaS, SaaS, SMS, Voice, API, XML, SIP Trunking(Zentrunk), PHLO and Phone numbers.Responsibilities:Skills in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS. Have handled several client escalations effectively and driven them to proper resolution.Ability to stand in the customer’s shoes and demonstrate dedication to the customer experience.Excellent written and verbal communication skills.Excellence in task prioritisation and evaluation of situational urgency.Very proactive in picking up additional responsibilities.Ensure and coordinate with the entire team that all the tasks are completed within the shift hours.I have lead the all of the handoff, team meeting and weekly sync calls with the Engineering team to understand the gap of what exactly is missing between support & Engineering folks and in turn work towards improving the same.Have written blogs regarding Voice, SMS and Zentrunk to help customers with the configuration of the same.Collaborate with Product Management & Engineering teams to identify and drive improvements to our existing productsKnowledge of SQL, Networking (TCP/UDP/IP), and HTTPObsessed with customer support and delighting the customers.Proven track record of taking ownership of tasks and driving forward to resolutions.Excellent written and spoken communication skills, listening skills, and presentation skills.Capable of working independently and developing relationships with customers, partners, internal team members, and other related stakeholders.

Chennai Area, India

Level 2 Support Engineer for HCL Urbancode products.

Chennai Area, India

Level 2 Support Engineer for Marketing Automation Software[ Products and Platform].

Pune, Maharashtra, India

1. Working as Level 2 Support Engineer for Marketing Software(Unica).2. Providing business-clients with efficient support and resolve their issues via phone calls and emails.3. Handling critical client escalations.4. Installation of software, checking configurations and testing customer issues/scenarios and analyze functionality of our product.5. Contributing in serviceability for the product to improve it in terms of quality.6. Writing DCF documents / technotes to resolve some of the known issues of the product.

Bengaluru Area, India

1. Worked as a software development trainee in Industry Solutions team for building a smarter Airport Operations Control Centre(AOCC).2. Analyze all the activities in the airport, then computerize and unify the same in a single dashboard provided by IBM Intelligent Operations Centre (which enables command, control and monitor capabilities essential for management of airport operations).3. Assisted the team for an ongoing live project, to build a user interface which depicts all the operations happening in terms of reporting like KPIs, Cognos reports, alerts, incidents of the events happening in the airport.

Master Of Technology (M.Tech.), Computer Science

Bachelor Of Technology (B.Tech.), Computer Science, Distinction

Project Title: Overlay optimization of Tree structure for live multimedia streaming over MANETS. May 2012 Description : This project deals.