Revathi Krishnasamy Email and Phone Number

Provided live support for Customers including troubleshooting and resolving software application issues at Client location.Responsible for analyzing and raising severity of internally raised tickets and provide end to end management within approved SLA.Actively monitored for alerts and compiled detailed reports on the event of incidents.Worked closely with Development team to aid their planned deployment of Software Patches and effectively communicated with the customers on scheduled downtime.Helped on-board new team members on how to handle incidents more efficiently based on key learning from the day-to-day job.

Maintained Database for storing network configuration and testing Wireless Radios.Performed System Administration roles for maintaining and upgrading software applications across multiple platforms.Collaborated with multiple teams to gather requirements and help them install software in Motorola and Sepura Wireless Radios.Troubleshooting and problem identification of Wireless Radios

Developed web pages using Web Content Management System (CMS) Applications such as Liferay, and Alfresco.Installed Linux Operating System on Server.Handled Linux administration.

Conducted patient satisfaction survey through phone.Resolve customer inquiries by phone.