Revathi Subramani Email & Phone Number

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Led content initiatives across Asia Pacific marketplaces, enhancing brand support and customer engagement. Key achievements include: Collaborated with global editors to produce pivotal support content, streamlining operations for various organizational units. Efficiently managed content publication on e-commerce platforms with rigorous quality checks. Authored key communication materials for stakeholder engagement, including brand owners and customers. Applied data analysis and user research to drive content quality and development. Led complex, deadline-driven projects, optimizing multitasking in fast-paced environments. Established Amazon content standards, creating a resource website with Bootstrap, HTML, XML, and CSS, yielding significant time savings. Implemented peer review and kaizen methods to improve operational metrics and content processes.Impactful Projects:Knowledge Management Team One-stop Console Website Creation and Maintanence: Centralized resource leading to ~480 annual hours saved.Automated Notification System: Streamlined high-severity ticket response with Webhooks integration.Singapore Marketplace Knowledge Center: Developed a comprehensive repository, enhancing new hire ramp-up.|SEO Optimization: Refined SEO for internal content, improving customer help page findability.Localization/Regionalization: Adapted content into 5 languages, meeting regionalization goals. Graphical Content Engagement: Created 150+ graphical elements, boosting engagement for a 3,000-member support team and gaining organizational-level recognition.

Coimbatore, Tamil Nadu, India

Expert in resolving complex customer and associate issues, ensuring satisfaction and operational excellence. Key roles included: Problem-solving for escalated customer cases, providing swift and accurate resolutions. Researching to validate authorizations, upholding accuracy and trust. Mastering customer engagement through active listening and empathetic solutions. Being a go-to resource for team support, enhancing performance and unity. Assisting with challenging interactions across communication channels. Collaborating with managers and peers to balance team workload and morale. Leading by example with strong work ethic and commitment to service excellence. Crafting clear, concise written communications and employing conflict resolution skills. Driving continuous self-improvement and contributing to strategic projects.Achievements: Managed critical escalation calls and engaged with leadership for issue resolution. Enhanced cross-functional collaboration, increasing operational efficiency.Tech Proficiency: Microsoft Office 365, internal customer service cloud portals, and escalation tools.

Coimbatore, Tamil Nadu, India

In my dynamic role as a Customer Service Associate, I was instrumental in orchestrating team activities to meet and exceed performance metrics, serving as the primary point of contact for my team. My responsibilities spanned across the multifaceted Retail marketplace operations, including regions such as India, North America, Canada, and Singapore.Key Contributions:- Established and maintained robust cross-skill support across various communication channels, including phone, email, and chat, ensuring comprehensive customer service solutions. - Excelled as a Subject Matter Expert in processes and operations, leading report generation and monitoring tasks with a keen eye for detail and accuracy. - Drove team performance by providing expert guidance and support, enabling associates to achieve and surpass company quality metrics. - Innovatively contributed to the launch and successful implementation of 'Message-Us', a short helpline service, demonstrating flexibility and efficiency in new service rollouts. - Managed complex customer scenarios involving refunds, replacements, billing, and shipping, consistently meeting individual targets and contributing to the team's success. - Proactively identified and implemented process improvements, significantly enhancing the customer experience and operational efficiency. - Played a pivotal role in report analysis and metrics generation, offering peer support and mentoring to colleagues and new team members. - Ensured customer satisfaction by analyzing individual needs and delivering solutions in strict adherence to company policies.Technical Proficiencies: - Proficient in Microsoft Office 365 and adept at utilizing internal confidential cloud portals for customer service, including advanced escalation mechanisms.

As a Sr. Process Associate, I spearheaded a comprehensive operational oversight program that ensured the timely, budget-conscious, and high-quality production of products. My commitment to excellence was demonstrated through the development and execution of innovative improvement initiatives aimed at elevating corporate service delivery standards.Key Achievements: Conducted in-depth audits for billing and management processes specifically for Proctor and Gamble, identifying key areas for financial optimization and operational efficiency. Negotiated effectively with a diverse range of stakeholders, playing a pivotal role in driving forward positive business changes that aligned with strategic objectives. Championed continuous service improvement by rigorously assessing and refining processes, ensuring adaptability through proactive change management. Leveraged exceptional interpersonal and presentation skills to engage and align key stakeholders with business improvement strategies, fostering a collaborative environment for shared success.In this role, I maintained and enhanced service delivery by consistently evaluating and evolving our approach to meet the dynamic needs of the business and our clients

Bachelor Of Science - Bs, Advanced Zoology And Biotechnology, First Class

Biology/Biological Sciences, General