• Consult clients on current and future cloud and on-premises technology infrastructure, services, and solutions• Assess and support clients on Microsoft 365 (Teams, Exchange, SharePoint, OneDrive) cloud platform• Provide support to clients on Google Workspace cloud platform• Assess and support clients with Microsoft Endpoint / Intune implementation and management

• Install, configure, and maintain network elements, computer systems and other related equipment.• Provide desk engineer services.• Manage, review, and oversee IT initiatives and special projects.• Participate in the on-call rotation with team.• Perform sales engineering by designing solutions and technology business plans for clients.• Communicated with clients and internal teams to explain products and project implementation schedules• Provide technology consultation, leadership, and guidance to clients in multiple industries.• Create technology how to resolution documents, device configurations, and passwords entries the team users to support clients in the company’s IT Glue database.• Attend courses in IT Pro TV and Grant Cardone University on technology, sales, customer service, and marketing skills.• Design, implement, and manage Microsoft AD Connect projects.• Expand existing relationships through proactive engineering consulting and problem-solving.• Analyze, troubleshoot, and resolve complex technical problems both onsite and remote.• Provide the level of customer service where clients becoming raving fans of the team/company.• Collaborate with procurement specialists to provide hardware and software procurement assistance to clients.• Collaborate with Microsoft licensing specialist to review client licensing and recommend changes to the client to ensure the client is receiving the licenses that include the services the clients need to be productive and successful.• Provide on-site and remote support on VoIP solutions that include Crexendo and Ring Central.• Design and deploy Azure hosted virtual networks and servers for clients.• Providing assistance with line of business applications specific to the client’s industry or proprietary to their business.• Collaborating with application vendor support to resolve vendor escalated support tickets for clients’ line of business applications.

• Meet and collaborate with port management and operations to understand needs / goals• Review current technology used by local ports and provide recommendations on changes to existing technology• Provided support on tickets escalated to Systems team from level 1helpdesk staff• Provided instructions to staff on building SharePoint sites• Managed Office 365 cloud productivity suite for end users• Design, deploy, and train end users on various Nextiva and RingCentral VoIP systems• Managed mobile device management services in Manage Engine’s Service Desk Plus• Deployed and managed Aloha and Square point of sale terminals and server• Deployed and managed networking devices on boats and in office buildings• Designed SharePoint sites for internal end users. Provide instructions and recommendations on SharePoint sites.• Provided remote and on-site troubleshooting support for One Drive for Business and SharePoint sync services• Utilized Microsoft 365 compliance and security tools to respond to data subject search requests, data loss prevention email protection, and data retention• Installed, configured, and managed Cisco Meraki network hardware: Access points, switches, firewalls• Installed, configured, and managed Pepwave and WAAV cellular Internet devices on vessels and company office buildings• Installed, configured, and managed Ubiquiti and Edgemax access points and routers on vessels and in brick and mortar office spaces

• Provided helpdesk support to remote users of the company and on-site support to end users at sites I manage• Managed and support IT infrastructure in offices and on boats at San Diego, Newport Beach, and Marina Del Rey offices• Created Office 365 documentation for crew members to self-resolve technical problems with Microsoft Office 365 applications• Worked with a team of engineers and developers to support end users in our locations in the United States and United Kingdom• Configured and supported client Microsoft Teams, One Drive for Business, and Office 365 Groups solutions• Supported Manage Engine MDM solutions for iOS and Android devices• Performed tasks to improve network design and deployed new Meraki MR 34 / MR42 access points and/or Meraki MX64 firewalls to support and improve the connectivity in our offices and on the boats• Deployed and supported Aloha Point of Sale system on boats in all ports and in the Abbey in San Diego.• Built and tested Power Apps used for internal asset management and communication• Continued training on the Microsoft Platform to help my crew members understand SharePoint, OneDrive, and Exchange Online to be productive and successful

• Managed and supported field engineer staff• Met with clients to discuss and understand their current and future business needs• Researched and designed on-premises and cloud solutions to improve client productivity• Collaborated with internal team to discuss and respond to client feedback on managed services support• Collaborated with procurement specialist to provide hardware and software procurement assistance to clients• Met with project teams to review and discuss current project scope and timelines• Reviewed ConnectWise tickets for re-occurring technical problems with clients to create permanent fixes or recommend alternative technical solutions• Communicated with clients and internal teams to explain products and implementation schedules• Collaborated with the clients’ account managers to present quarterly or yearly reviews• Attended trainings and other professional development webinars on modern technology to provide training to internal teams and clients• Provided insight on client IT solutions to help desk engineers to completed escalated support tickets• Document technical requirements, schedules, and client interactions• Updated ConnectWise configurations to ensure company assets and procedural documents up to date• Tested, conducted quality assurance, and validated new IT infrastructure deployments for technical feasibility and product launch• Responded to technical concerns and problems, ensuring smooth implementation and launch of technology in client on-premises and cloud environments• Configured and supported client Microsoft Teams, One Drive for Business, and Office 365 Groups solutions

• Performed administration tasks of Microsoft 365 and Azure AD Tenants / Environments• Developed Microsoft PowerApps on Microsoft Teams and SharePoint platforms• Set up and monitored WordPress hosted websites• Designed and deployed cloud hosted database solutions• Designed and deployed Microsoft Office 365 solutions• Designed, deployed, and provided training on Microsoft Teams solutions• Provided Windows desktop and server (physical and virtualized) technical support• Configured and deployed network switches and firewalls• Set up and managed virtual private network solutions

• Documented, reviewed, and communicated customer issues with internal team • Provided technical support for helpdesk ticket escalations• Provided client guidance and analysis for customer service escalations from helpdesk and field service support• Reviewed and analyzed customer satisfaction data in SmileBack SaaS tool and follow-up with clients on negative feedback to understand how the team can improve to make customer interaction and support successful for end user and engineer• Collaborated with team members to review, analyze, and update helpdesk engineer processes, procedures, and training documentation• Scheduled and met with clients to discuss quarterly business reviews of managed services and client customer satisfaction• Collaborated with procurement specialist to provide hardware and software procurement assistance to clients• Initiative-taking review of support of accounts (i.e., ticket management, deep dive into tickets and understanding of issues) and provided feedback and recommendations to helpdesk and field service team where to improve customer service• Collaborated with our marketing team to identify references and case studies to present to clients on technologies that can help improve client work productivity• Managed small hardware and software technology deployment or upgrade projects• Communicate with clients and internal teams to explain products and implementation schedules• Collaborated with the clients’ account managers to present quarterly or yearly reviews• Attend trainings and other professional development webinars on modern technology to provide training to internal teams and clients• Documented technical requirements, schedules, and client interactions.• Advocated for customers in meetings with Managed Solution Account Managers and Technical Account Managers; help our Technical Account Managers shape evolution of the services by bringing in the voice of the customer

• Managed and supported field engineer staff• Designed and built local area networks and wireless networks• Configured, deployed, and supported cloud hosted and on-premises e-mail servers: Microsoft Exchange, Office 365, and Google Apps/Gmail• Collaborated with procurement specialist to provide hardware and software procurement assistance to clients.• Managed small hardware and software technology deployment or upgrade projects• Communicated with clients and internal teams to explain products and implementation schedules.• Collaborated with the clients’ account managers to present quarterly or yearly reviews• Attended trainings and other professional development webinars on modern technology to provide training to internal teams and clients• Designed and built local area networks and wireless networks from the ground up• Documented technical requirements, schedules, and client interactions.• Tested, conducted quality assurance, and validated for technical feasibility and product launch.• Responded to technical concerns and problems, ensuring smooth implementation and launch.• Configured, deployed, and supported Microsoft Teams, One Drive for Business, and Office 365 Groups solutions• Performed analysis on SharePoint online permissions and storage management and updated where necessary to secure data access and integrity

• Communicated with clients and internal teams to explain products • Designed and built local area networks and wireless networks from the ground up• Scheduled and performed on-site maintenance and support at client locations• Configured, deployed, and supported cloud hosted services Google Apps (Work & Education), Microsoft Office 365, Carbonite, Cloudfinder• Provided hardware and software procurement assistance through research and testing workable solutions.• Planned and implemented cloud hosted solutions for backup and recovery• Performed upgrades of hardware and software upgrades on desktops and laptops with Microsoft Windows and Macintosh operating systems• Provide training to clients on Microsoft Windows and Macintosh desktops, laptops, Ultrabook, and tablets.• Configured, deployed, and supported cloud hosted and on-premises e-mail servers: Microsoft Exchange, Office 365, and Google Apps/Gmail, and POP3/IMAP e-mail servers.• Configured, deployed, and supported virtual machines on Microsoft Azure and on-premises or data center Hyper V and VMware hardware

• Designed, built, analyzed, and repaired hardware and installed/upgraded software on personal computers Windows (Vista, 7, 8.0, and 8.1 Pro, 10), Macintosh OS X 10.x and Microsoft Windows 2003, 2008, and 2012 servers• Designed and built local area networks and wireless networks from the ground up• Configured, deployed, and supported cloud hosted services Google Apps (Work & Education), Microsoft Office 365, Carbonite, Cloudfinder• Procured hardware and software assets with vendors through research and testing workable solutions.• Planning and implementing cloud hosted solutions for backup and recovery• Performed upgrades of hardware and software upgrades on desktops and laptops with Microsoft Windows and Macintosh operating systems• Provided training to clients on Microsoft Windows and Macintosh desktops, laptops, Ultrabook, and tablets.• Programmed and performed incident management on cloud-based applications in HTML, CSS, Php, C#, and Python• Attended training sessions with Microsoft, Intel, Cisco, and Dell to keep up-to-date on new technology and changes in current technology to provide informative and knowledgeable decisions to clients.• Configured, deployed, and supported cloud hosted and on-premises e-mail servers: Microsoft Exchange, Office 365, and Google Apps/Gmail, and POP3/IMAP e-mail servers.• Worked with clients to determine the appropriate and cost-effective technical services and solutions to meet the clients' technical requirements.• Provided content management system development and support for WordPress websites• Configured, deployed, and supported virtual machines on Microsoft Azure and Rackspace systems

• Installed a computerized/internet based Point of Sale system called Celerant Retail Management System in 39 stores in 12 states from Midwest to East Coast• Provided first and second level phone, remote and on-site technical support for the Point of Sale system to all stores and back-office end users• Administrated e-mail backup server and spam/virus relay filter built on FreeBSD 6.2 OS using Postfix, Amavisd, and Clamav for antivirus and spam protection• Provided daily helpdesk support for hardware and software to end users on Microsoft Office, Microsoft Exchange, QuickBooks Accounting Software, and other various applications• Managed and configured Avaya 6 lines phone system w/voice mail for corporate office

• Provided daily onsite and remote helpdesk support for hardware and software to end users on Microsoft Office, Microsoft Exchange, and other various applications• Administrated e-mail backup server and spam/virus relay filter built on FreeBSD 5.4 OS using Postfix, Amavisd, and Clamav for antivirus and spam protection• Built SMB servers authenticating on MS Windows 2003 Active Directory for a backup server and secondary protected NAS.• Designed, built, and configured local area networks, wireless networks, workstations, and servers from the ground up on MS Windows 2000 and MS Windows 2003 servers.

• Provided daily helpdesk support for hardware and software to end users• Provided software and hardware training on commercial and proprietary software including MS Office 200x, Blackbaud Raiser’s Edge, and Ticketmaster Vista• Managed and designed Museum intranet web site , internet web site, and e-mail systems on MS Windows NT 4.0 Server, MS Exchange 5.5 and Postfix on Free BSD servers• Managed MS SQL 7 and MS SQL 2000 database systems on Solomon Accounting system, Vista Ticketing System, and Blackbaud Fundraising System• Managed and supported online broadcasting system on MS Windows 2000 Server, MS Windows Media Encoder 9 for webcasting education material online• Managed and supported Microsoft Windows NT 4.0 and 2003 server farm and Free BSD server farm for internal file sharing, data backup, and database administration• Provided technical support to exhibits department for computer controlled exhibits• Analyzed, repaired or replaced damaged hardware components on computers, peripherals, and other network devices such as Cisco routers, CiscoPix Firewall, Linksys switches, and HP print servers

• Provided phone support to clients including e-commerce setup, e-mail setup and troubleshooting, web hosting setup and troubleshooting, and limited sales support• Processed trouble tickets for clients which includes answering e-mail setup and connectivity issues, e-commerce package issues, website development issues, and domain registration issues• Provided assistance to other technical staff which includes resetting Linux and window servers, monitoring uptime for websites, and testing problematic issues with e-mail, cgi/perl scripts, and asp code• Participated in on-going training to increase my technical knowledge on ASP.Net, Domain Name Registration, MS SQL 2000, DSN, E-commerce

• Programmed browser based training courses using Macromedia Dreamweaver 4 to be delivered via CD-ROM or via the Internet or Intranet• Programmed, using Microsoft FrontPage 2000 and Perl scripting, interactive, multi-media and E-commerce web sites to be served on a Windows IIS 4.0 based server• Managed corporate intranet, mail server and web servers on Windows NT 4.0 Server and Linux servers• Provided daily helpdesk support for hardware and software to Leo Media staff and clients• Designed and constructed Windows NT network solutions and Unix network solutions for client’s intranet/internet networks and trained staff on proper maintenance of server equipment