Robert Walker Email & Phone Number

San Diego, CA, US

Teaneck, New Jersey, US

• Consult clients on current and future cloud and on-premises technology infrastructure, services, and solutions
• Assess and support clients on Microsoft 365 (Teams, Exchange, SharePoint, OneDrive) cloud platform
• Provide support to clients on Google Workspace cloud platform
• Assess and support clients with Microsoft Endpoint / Intune implementation and management

San Diego, CA, US

• Install, configure, and maintain network elements, computer systems and other related equipment.
• Provide desk engineer services.
• Manage, review, and oversee IT initiatives and special projects.
• Participate in the on-call rotation with team.
• Perform sales engineering by designing solutions and technology business plans for clients.
• Communicated with clients and internal teams to explain products and project implementation schedules

San Francisco, CA, US

• Meet and collaborate with port management and operations to understand needs / goals
• Review current technology used by local ports and provide recommendations on changes to existing technology
• Provided support on tickets escalated to Systems team from level 1helpdesk staff
• Provided instructions to staff on building SharePoint sites
• Managed Office 365 cloud productivity suite for end users
• Design, deploy, and train end users on various Nextiva and RingCentral VoIP systems

San Francisco, CA, US

• Provided helpdesk support to remote users of the company and on-site support to end users at sites I manage
• Managed and support IT infrastructure in offices and on boats at San Diego, Newport Beach, and Marina Del Rey offices
• Created Office 365 documentation for crew members to self-resolve technical problems with Microsoft Office 365 applications
• Worked with a team of engineers and developers to support end users in our locations in the United States and United Kingdom
• Configured and supported client Microsoft Teams, One Drive for Business, and Office 365 Groups solutions
• Supported Manage Engine MDM solutions for iOS and Android devices

San Diego, California, US

• Managed and supported field engineer staff
• Met with clients to discuss and understand their current and future business needs
• Researched and designed on-premises and cloud solutions to improve client productivity
• Collaborated with internal team to discuss and respond to client feedback on managed services support
• Collaborated with procurement specialist to provide hardware and software procurement assistance to clients
• Met with project teams to review and discuss current project scope and timelines

• Performed administration tasks of Microsoft 365 and Azure AD Tenants / Environments
• Developed Microsoft PowerApps on Microsoft Teams and SharePoint platforms
• Set up and monitored WordPress hosted websites
• Designed and deployed cloud hosted database solutions
• Designed and deployed Microsoft Office 365 solutions
• Designed, deployed, and provided training on Microsoft Teams solutions

San Diego, California, US

• Documented, reviewed, and communicated customer issues with internal team
• Provided technical support for helpdesk ticket escalations
• Provided client guidance and analysis for customer service escalations from helpdesk and field service support
• Reviewed and analyzed customer satisfaction data in SmileBack SaaS tool and follow-up with clients on negative feedback to understand how the team can improve to make customer interaction and support successful for end.
• Collaborated with team members to review, analyze, and update helpdesk engineer processes, procedures, and training documentation
• Scheduled and met with clients to discuss quarterly business reviews of managed services and client customer satisfaction

San Diego, California, US

• Managed and supported field engineer staff
• Designed and built local area networks and wireless networks
• Configured, deployed, and supported cloud hosted and on-premises e-mail servers: Microsoft Exchange, Office 365, and Google Apps/Gmail
• Collaborated with procurement specialist to provide hardware and software procurement assistance to clients.
• Managed small hardware and software technology deployment or upgrade projects
• Communicated with clients and internal teams to explain products and implementation schedules.

San Diego, California, US

• Communicated with clients and internal teams to explain products
• Designed and built local area networks and wireless networks from the ground up
• Scheduled and performed on-site maintenance and support at client locations
• Configured, deployed, and supported cloud hosted services Google Apps (Work & Education), Microsoft Office 365, Carbonite, Cloudfinder
• Provided hardware and software procurement assistance through research and testing workable solutions.
• Planned and implemented cloud hosted solutions for backup and recovery

• Designed, built, analyzed, and repaired hardware and installed/upgraded software on personal computers Windows (Vista, 7, 8.0, and 8.1 Pro, 10), Macintosh OS X 10.x and Microsoft Windows 2003, 2008, and 2012 servers
• Designed and built local area networks and wireless networks from the ground up
• Configured, deployed, and supported cloud hosted services Google Apps (Work & Education), Microsoft Office 365, Carbonite, Cloudfinder
• Procured hardware and software assets with vendors through research and testing workable solutions.
• Planning and implementing cloud hosted solutions for backup and recovery
• Performed upgrades of hardware and software upgrades on desktops and laptops with Microsoft Windows and Macintosh operating systems

• Installed a computerized/internet based Point of Sale system called Celerant Retail Management System in 39 stores in 12 states from Midwest to East Coast
• Provided first and second level phone, remote and on-site technical support for the Point of Sale system to all stores and back-office end users
• Administrated e-mail backup server and spam/virus relay filter built on FreeBSD 6.2 OS using Postfix, Amavisd, and Clamav for antivirus and spam protection
• Provided daily helpdesk support for hardware and software to end users on Microsoft Office, Microsoft Exchange, QuickBooks Accounting Software, and other various applications
• Managed and configured Avaya 6 lines phone system w/voice mail for corporate office

• Provided daily onsite and remote helpdesk support for hardware and software to end users on Microsoft Office, Microsoft Exchange, and other various applications
• Administrated e-mail backup server and spam/virus relay filter built on FreeBSD 5.4 OS using Postfix, Amavisd, and Clamav for antivirus and spam protection
• Built SMB servers authenticating on MS Windows 2003 Active Directory for a backup server and secondary protected NAS.
• Designed, built, and configured local area networks, wireless networks, workstations, and servers from the ground up on MS Windows 2000 and MS Windows 2003 servers.

Chicago, IL, US

• Provided daily helpdesk support for hardware and software to end users
• Provided software and hardware training on commercial and proprietary software including MS Office 200x, Blackbaud Raiser’s Edge, and Ticketmaster Vista
• Managed and designed Museum intranet web site, internet web site, and e-mail systems on MS Windows NT 4.0 Server, MS Exchange 5.5 and Postfix on Free BSD servers
• Managed MS SQL 7 and MS SQL 2000 database systems on Solomon Accounting system, Vista Ticketing System, and Blackbaud Fundraising System
• Managed and supported online broadcasting system on MS Windows 2000 Server, MS Windows Media Encoder 9 for webcasting education material online
• Managed and supported Microsoft Windows NT 4.0 and 2003 server farm and Free BSD server farm for internal file sharing, data backup, and database administration

Austin, Texas, US

• Provided phone support to clients including e-commerce setup, e-mail setup and troubleshooting, web hosting setup and troubleshooting, and limited sales support
• Processed trouble tickets for clients which includes answering e-mail setup and connectivity issues, e-commerce package issues, website development issues, and domain registration issues
• Provided assistance to other technical staff which includes resetting Linux and window servers, monitoring uptime for websites, and testing problematic issues with e-mail, cgi/perl scripts, and asp code
• Participated in on-going training to increase my technical knowledge on ASP.Net, Domain Name Registration, MS SQL 2000, DSN, E-commerce

• Programmed browser based training courses using Macromedia Dreamweaver 4 to be delivered via CD-ROM or via the Internet or Intranet
• Programmed, using Microsoft FrontPage 2000 and Perl scripting, interactive, multi-media and E-commerce web sites to be served on a Windows IIS 4.0 based server
• Managed corporate intranet, mail server and web servers on Windows NT 4.0 Server and Linux servers
• Provided daily helpdesk support for hardware and software to Leo Media staff and clients
• Designed and constructed Windows NT network solutions and Unix network solutions for client’s intranet/internet networks and trained staff on proper maintenance of server equipment

Bachelor Of Science (Bs), Computer Software Engineering

Speech Communications, Business